SecureDesk

SecureDesk

Rubix Technology
SetMe

SetMe

Techinline
SecureDesk SetMe

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SecureDesk:

About

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.
SetMe:

About

SetMe is a brand new, comprehensive remote support solution brought to you by the same team that created FixMe.IT, one of the top-rated remote support apps on the market. Packed in a clean and intuitive interface, SetMe allows you to instantly and securely connect to and control remote Windows and Mac computers. Built using the latest technologies, it offers everything you need to provide high-quality remote support, including end-to-end encryption, multi-session handling, multi-window control, remote reboot & auto-reconnect, advanced reporting, drag-and-drop and copy-paste file transfer, user management features, two-factor authentication, and much more.
SecureDesk:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
SetMe:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
SecureDesk:

Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.
SetMe:

Audience

IT pros from companies of all sizes and across various industries
SecureDesk:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
SetMe:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
SecureDesk:

API

Offers API Not Supported
SetMe:

API

Offers API Not Supported
SecureDesk:

Screenshots and Videos

No images available
SetMe:

Screenshots and Videos

SecureDesk:

Pricing

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version Supported
Free Trial Not Supported
SetMe:

Pricing

$58.10 per seat per month
Take advantage of our early adopter 30% discount on all SetMe plans:
Annual plan: $58.10 per seat/month
Monthly plan: $69.30 per seat/month
Free Version Not Supported
Free Trial Supported
SecureDesk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
SetMe:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
SecureDesk:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
SetMe:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
SecureDesk:

Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com
SetMe:

Company Information

Techinline
Founded: 2007
Canada
www.setme.net
SecureDesk:

Alternatives

Splashtop Remote Support

Splashtop Remote Support

Splashtop
4.8 out of 5 stars
SetMe:

Alternatives

HelpWire

HelpWire

Electronic Team, Inc.
5.0 out of 5 stars
SecureDesk:
HelpWire

HelpWire

Electronic Team, Inc.
5.0 out of 5 stars
SetMe:
FixMe.IT

FixMe.IT

Techinline
4.8 out of 5 stars
SecureDesk:
ISL Light Remote Desktop

ISL Light Remote Desktop

ISL Online
4.6 out of 5 stars
SetMe:
DualDesk

DualDesk

Advantig
SecureDesk:
SetMe:
Splashtop Remote Support

Splashtop Remote Support

Splashtop
4.8 out of 5 stars
SecureDesk:
SetMe:
SecureDesk:

Categories

Remote Support Supported
SetMe:

Categories

Remote Support Supported
SecureDesk:

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported
SetMe:

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Not Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported
SecureDesk:

Integrations

No info available.
SetMe:

Integrations

No info available.
SecureDesk:
Claim SecureDesk and update features and information
Claim SecureDesk and update features and information
SetMe:
Claim SetMe and update features and information
Claim SetMe and update features and information