SecureDeskRubix Technology
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Selectron RelaySelectron Technologies
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Related Products
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About
SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session.
It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint.
The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.
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About
Relay is a powerful self-service application suite. With a single platform, governments can connect the work of their agencies in one location, coordinating and amplifying their impact through automation, data analysis, and engagement. For agencies, Relay’s centralized, connected approach to automated customer service frees up staff time, lowers costs, and increases the quality of customer service. For citizens, they receive the convenience and ease of accessing their data when, where, and how they want. Relay Portal is a powerful administrative and data management tool that provides real-time health statistics, detailed reports, outbound campaign management, configuration options, and more, all through a user-friendly dashboard. Payments for agencies using our solutions are PCI compliant and PA-DSS validated. By meeting the highest standards for payment security, agencies and their customers can feel confident knowing their data is protected.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.
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Audience
Agencies and governments in need of a solution to automate and improve customer service and connect their work in a single location
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually Up to 10 operators
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationRubix Technology
Founded: 2012
United States
www.rubixtechnology.com
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Company InformationSelectron Technologies
United States
www.selectrontechnologies.com/relay/
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
Accela
CentralSquare Records
IMSpost
Infor CRM
POSSE
Trimble Cityworks
Tyler Corrections
VuSpex
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Integrations
Accela
CentralSquare Records
IMSpost
Infor CRM
POSSE
Trimble Cityworks
Tyler Corrections
VuSpex
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