SatisMeter vs. eTouchPoint Comparison


SatisMeter	eTouchPoint	+	+
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About SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS), Customer Effort Score (CES) or CSAT. It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers. Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%. The typical use is reaching out to unhappy customers, preventing churn, leveraging the power of customer advocates and validating product priorities. Installing the survey to an existing application takes only a few clicks via Segment.com or a few lines of code. All the targeting is handled by us.	About Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our clients rely on the eTouchPoint platform to provide powerful insights that help monitor and perfect the customer experience. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehensive platform for connecting with customers, engaging employees, and managing the complex CX ecosystem. Unlimited support for multi-channel survey initiatives, including call center, field services, retail, B2B, employee and online channels.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Product, Customer success, Marketing	Audience Companies looking for a Customer Satisfaction solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49.00/month SatisMeter pricing is base on the number of gathered responses Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information SatisMeter Founded: 2015 Czech Republic www.satismeter.com	Company Information eTouchPoint Founded: 1999 United States www.etouchpoint.com
Alternatives Expressyon DYMENSION	Alternatives binds.co
Refiner	Delighted Qualtrics
Screeb	CheckMarket
Feedbackly	SurveySensum
SurveyLab View All	Verint Text Analytics Verint View All
Categories Churn Prevention Supported Customer Satisfaction Supported Forms Automation Supported NPS Supported Survey Supported	Categories Customer Satisfaction Supported Customer Service Supported Text Analytics Supported
Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Show More Features Forms Automation Features Approval Process Control Not Supported Archiving & Retention Supported Collaboration Supported Document Indexing Not Supported Drag & Drop Supported Full Text Search Supported Remote Document Access Supported Rules-Based Workflow Not Supported Text Editing Supported Version Control Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Supported Question Library Not Supported Site Intercept Survey Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported	Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported
Integrations Akita Supported Chattermill Supported Cloudflare Supported Easyflow Supported EnjoyHQ Supported Geckoboard Supported HubSpot CRM Supported HubSpot Customer Platform Supported Integrately Supported Kleene Supported Planhat Supported Prodsight Supported Rambox Supported Salesforce Supported Salesmachine Supported Slack Supported Stackreaction Supported Startdeliver Supported Wufoo Supported sensedata Supported Show More Integrations View All 34 Integrations	Integrations Akita Not Supported Chattermill Not Supported Cloudflare Not Supported Easyflow Not Supported EnjoyHQ Not Supported Geckoboard Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Integrately Not Supported Kleene Not Supported Planhat Not Supported Prodsight Not Supported Rambox Not Supported Salesforce Not Supported Salesmachine Not Supported Slack Not Supported Stackreaction Not Supported Startdeliver Not Supported Wufoo Not Supported sensedata Not Supported Show More Integrations
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