eContact

eContact

SkyCreek
SalesJunction eContact

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SalesJunction:

About

A system for managing a company’s interactions with current and future customers. CRM involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support. SFA includes a contact management system which tracks all contact and follow-up activities with customers. Designers, acrchitects, real estate developers, contractors, agents and brokerage offices. Many others, including nonprofits, online businesses, tech companies and more! Business services providers, like accountants, attorneys and consultants.
eContact:

About

eContact currently facilitates millions of dynamic, intelligently timed and cost-suppressing multi-channel (IVR, SMS, Email) customer contacts per month for some of the largest, Fortune 500 contact operations in North America. Utilize tightly integrated IVR, email, and SMS text message capabilities to work in concert to deliver the right contact, over the right channel, to the right customer, at the right time. Dynamically ratchet up the volume of automated customer contacts to deliver within the highest probability contact windows to further maximize customer contact and action rates. Align outbound customer contact volumes to the level of customer support resources on hand, based on historical transfer rates and underlying service conditions. Incorporate individual channel preferences, customer status, and other customer variables to personalize the timing, message content, and frequency of customer contact attempts.
SalesJunction:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported
eContact:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
SalesJunction:

Audience

Organizations that need a powerful Contact Management platform
eContact:

Audience

Companies in need of a front-line customer contact management platform to optimize their costumer support and management operations
SalesJunction:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
eContact:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
SalesJunction:

API

Offers API Not Supported
eContact:

API

Offers API Not Supported
SalesJunction:

Screenshots and Videos

eContact:

Screenshots and Videos

SalesJunction:

Pricing

$10.00/month/user
Free Version Not Supported
Free Trial Supported
eContact:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
SalesJunction:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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eContact:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
SalesJunction:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
eContact:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
SalesJunction:

Company Information

SalesJunction
Founded: 2003
United States
salesjunction.net
eContact:

Company Information

SkyCreek
Founded: 2003
United States
www.skycreek.com/products/econtact/
SalesJunction:

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eContact:
SalesJunction:

Categories

Contact Management Supported
CRM Supported
eContact:

Categories

Contact Management Supported
SalesJunction:

Contact Management Features

Activity Management Not Supported
Appointment Management Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Not Supported
Customer Pipeline Supported
Email Marketing Supported
Group Management Not Supported
Interaction Tracking Supported
Lead Management Supported
Prospecting Tools Supported
Sales Pipeline Management Supported
Search / Filter Not Supported
Segmentation Supported
Shared Contacts Supported
Social Media Integration Not Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Sales Force Automation Features

Call Management Supported
Campaign Management Supported
Channel Management Not Supported
Commission Management Not Supported
Contact Management Supported
Contract Management Not Supported
Customer Database Supported
Email Marketing Supported
Field Sales Management Not Supported
Lead Management Supported
Opportunity Management Supported
Performance Metrics Supported
Proposal Generation Not Supported
Referral Tracking Not Supported
Sales Forecasting Supported
Territory Management Supported
eContact:

Contact Management Features

Activity Management Not Supported
Appointment Management Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Not Supported
Email Marketing Supported
Group Management Not Supported
Interaction Tracking Supported
Lead Management Not Supported
Prospecting Tools Not Supported
Sales Pipeline Management Supported
Search / Filter Not Supported
Segmentation Supported
Shared Contacts Not Supported
Social Media Integration Not Supported
SalesJunction:

Integrations

No info available.
eContact:

Integrations

No info available.
SalesJunction:
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Claim SalesJunction and update features and information
eContact:
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