TelStrat QM

TelStrat QM

Serenova
+
+

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About

Sales Script Prompter is probably the best phone call script builder today! We have created for you the simplest, convenient, user-friendly and smooth system for interaction with your clients, customers and partners! We use a voice trainer built into the service, which is based on artificial intelligence for the first time! It will allow you to quickly and efficiently train your employees to work with new scripts without losing the quality of communication with your customers. In 100% of cases, when using our service: - the conversion rate of phone calls increases - the loss of clients and customers reduces - staff turnover reduces - customer loyalty increases! We have developed Call Script Prompter in such a way that it is as easy to use as possible. You will be able to easily create and edit your scripts, as well as quickly train your employees. Our intuitive interface and instructions will help you quickly master our system.

About

Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales managers, call center supervisors, and business owners looking to improve telephone sales effectiveness, employee training, and customer communication through structured call scripts

Audience

Call centers searching for a complete Quality Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$19
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sales Script Prompter
Founded: 2015
Bulgaria
salesscriptprompter.com

Company Information

Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/

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Ultra-Light Prompter

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OmniPCX RECORD Suite

OmniPCX RECORD Suite

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Aspect Quality

Aspect Quality

Aspect, an Alvaria Brand

Categories

Categories

Integrations

Calabrio Quality Management
IBM Apptio

Integrations

Calabrio Quality Management
IBM Apptio
Claim Sales Script Prompter and update features and information
Claim Sales Script Prompter and update features and information
Claim TelStrat QM and update features and information
Claim TelStrat QM and update features and information