TelStrat QMSerenova
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Related Products
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About
Sales Script Prompter is probably the best phone call script builder today!
We have created for you the simplest, convenient, user-friendly and smooth system for interaction with your clients, customers and partners!
We use a voice trainer built into the service, which is based on artificial intelligence for the first time! It will allow you to quickly and efficiently train your employees to work with new scripts without losing the quality of communication with your customers.
In 100% of cases, when using our service:
- the conversion rate of phone calls increases
- the loss of clients and customers reduces
- staff turnover reduces
- customer loyalty increases!
We have developed Call Script Prompter in such a way that it is as easy to use as possible.
You will be able to easily create and edit your scripts, as well as quickly train your employees.
Our intuitive interface and instructions will help you quickly master our system.
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About
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Sales managers, call center supervisors, and business owners looking to improve telephone sales effectiveness, employee training, and customer communication through structured call scripts
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Audience
Call centers searching for a complete Quality Management solution
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
$19
Free Version
Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationSales Script Prompter
Founded: 2015
Bulgaria
salesscriptprompter.com
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Company InformationSerenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/
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Categories |
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Integrations
Calabrio Quality Management
Not Supported
IBM Apptio
Not Supported
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