Ryse

Ryse

Illuminate Software Solutions
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About

Finally a super user-friendly, industry- specific CRM. Ryse empowers businesses to record every customer touch-point from social media channels to call centers measuring customer buying behaviors and predicts selling opportunities while providing insights on customer needs. Know your customers purchasing patterns, interactions with support, fulfillment or orders delivery statuses - no matter the activity get a complete view into your customers. Ryse is a complete solution and can be used by your sales teams, call centers, Retail environments, integrate with external systems. We’ve got you covered no matter where your customers are. Every customer interaction is neatly captured into an intuitive and easy to read timeline. Have a complete insight into all activities without spending hours endlessly inputting data. Create custom fields and segment your customers as you need.

About

Create call scripts to duplicate the success of your best sales people! Agents access these interactive scripts within CRM systems, while the platform captures detailed analytics of paths traversed by your team. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based applications with enterprise data integration. Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a solution to improve their services and increase sales

Audience

Organizations searching for an advanced Customer Service solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Illuminate Software Solutions
Founded: 2017
United Arab Emirates
www.illuminate.ae

Company Information

Yonyx
Founded: 2010
United States
corp.yonyx.com

Alternatives

Alternatives

Inline CRM

Inline CRM

Inline Data Systems
Textografo

Textografo

JA Digital Partner
Enghouse eKMS

Enghouse eKMS

Enghouse Interactive

Categories

CRM Supported

Categories

CRM Supported
Customer Service Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Freshdesk Not Supported
NetSuite Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Zendesk Not Supported

Integrations

Freshdesk Supported
NetSuite Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Zendesk Supported
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