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About

Our platform empowers agents and customers with automatic home network diagnostics and easy-to-follow troubleshooting steps — so they can find the root cause of WiFi connectivity issues and reach a resolution on the first try. The RouteThis Discovery App leverages the customer’s mobile device to collect deep insights into the home network’s configuration and environment, and automatically identify the root cause of potential WiFi problems. The RouteThis Dashboard is a single tool that provides agents with real-time insight into the customer’s home network, gives them easy-to-follow instructions on how to remedy the issues identified, and empowers them with the tools to resolve them remotely. Part of the RouteThis Discovery App, RouteThis Self-Help empowers customers with step-by-step instructions on how to resolve the specific problems identified on their home networks.

About

SentiSum is an AI Conversation Intelligence Platform that analyzes customer conversations across both human and AI interactions to identify friction, uncover root causes, and prioritize what organizations should fix. Instead of manually reviewing conversations or relying on surface metrics, teams get a clear view of: - where customers are struggling - what operational issues are emerging - what product or policy decisions are creating friction - which problems are growing in volume or severity The goal is simple: Help companies identify, prioritise, and resolve customer problems faster.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Mobile-based WiFi support platform built for ISP and smart home support teams

Audience

Head of CX, Product and Insights at D2C, Retail, ecommerce, Fintech, etc. in the US and UK

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.

As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

RouteThis
Founded: 2013
Canada
routethis.com/platform/

Company Information

SentiSum
United Kingdom
www.sentisum.com

Alternatives

Alternatives

Wizr.ai

Wizr.ai

Wizr AI
Acrylic WiFi Professional

Acrylic WiFi Professional

Tarlogic Security
Syvir Cloud

Syvir Cloud

SYVIR Technologies

Categories

Categories

Customer Feedback Supported

Integrations

Dixa Not Supported
Freshdesk Not Supported
Google Play Not Supported
Gorgias Not Supported
Intercom Not Supported
Slack Not Supported
SurveyMonkey Apply Not Supported
Tripadvisor Not Supported
Trustpilot Not Supported
Zendesk Not Supported
Zonka Feedback Not Supported

Integrations

Dixa Supported
Freshdesk Supported
Google Play Supported
Gorgias Supported
Intercom Supported
Slack Supported
SurveyMonkey Apply Supported
Tripadvisor Supported
Trustpilot Supported
Zendesk Supported
Zonka Feedback Supported
Claim RouteThis and update features and information
Claim RouteThis and update features and information
Claim SentiSum and update features and information
Claim SentiSum and update features and information