Related Products
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About
Our platform empowers agents and customers with automatic home network diagnostics and easy-to-follow troubleshooting steps — so they can find the root cause of WiFi connectivity issues and reach a resolution on the first try. The RouteThis Discovery App leverages the customer’s mobile device to collect deep insights into the home network’s configuration and environment, and automatically identify the root cause of potential WiFi problems. The RouteThis Dashboard is a single tool that provides agents with real-time insight into the customer’s home network, gives them easy-to-follow instructions on how to remedy the issues identified, and empowers them with the tools to resolve them remotely. Part of the RouteThis Discovery App, RouteThis Self-Help empowers customers with step-by-step instructions on how to resolve the specific problems identified on their home networks.
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About
SentiSum is an AI Conversation Intelligence Platform that analyzes customer conversations across both human and AI interactions to identify friction, uncover root causes, and prioritize what organizations should fix.
Instead of manually reviewing conversations or relying on surface metrics, teams get a clear view of:
- where customers are struggling
- what operational issues are emerging
- what product or policy decisions are creating friction
- which problems are growing in volume or severity
The goal is simple:
Help companies identify, prioritise, and resolve customer problems faster.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Mobile-based WiFi support platform built for ISP and smart home support teams
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Audience
Head of CX, Product and Insights at D2C, Retail, ecommerce, Fintech, etc. in the US and UK
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.
As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationRouteThis
Founded: 2013
Canada
routethis.com/platform/
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Company InformationSentiSum
United Kingdom
www.sentisum.com
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Alternatives |
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Categories |
Categories |
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Integrations
Dixa
Not Supported
Freshdesk
Not Supported
Google Play
Not Supported
Gorgias
Not Supported
Intercom
Not Supported
Slack
Not Supported
SurveyMonkey Apply
Not Supported
Tripadvisor
Not Supported
Trustpilot
Not Supported
Zendesk
Not Supported
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Integrations
Dixa
Supported
Freshdesk
Supported
Google Play
Supported
Gorgias
Supported
Intercom
Supported
Slack
Supported
SurveyMonkey Apply
Supported
Tripadvisor
Supported
Trustpilot
Supported
Zendesk
Supported
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