RingCentral RingCX vs. Squaretalk Comparison


RingCentral RingCX RingCentral	Squaretalk	+	+
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About RingCentral's RingCX is an AI-powered contact center solution designed to streamline customer support and enhance interactions. By integrating voice, video, and over 20 digital channels into a single platform, it enables agents to engage customers through their preferred communication methods. The inclusion of RingSense AI provides real-time insights, automates tasks, and offers assistance throughout the customer journey, improving both agent performance and customer satisfaction. With a user-friendly interface and straightforward deployment, businesses can implement RingCX within days. Pricing starts at $65 per user per month, which includes unlimited minutes and access to all core contact center features.		About Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, WhatsApp Business messaging, SMS, x`email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience RingCentral RingCX supports contact centers and companies with two or 1000+ employees who want to improve their overall call experiences.		Audience BPOs, Contact Centers, Financial Companies, Sales Teams, Support Teams
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $25/month/user Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 4.9 / 5 ease 4.9 / 5 features 4.8 / 5 design 4.6 / 5 support 4.9 / 5 Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information RingCentral Founded: 2003 United States www.ringcentral.com		Company Information Squaretalk Founded: 2014 Israel squaretalk.com
Alternatives 3CX		Alternatives DialedIn
Intermedia Unite Intermedia		Five9
Dialpad Support Dialpad		Genesys Cloud CX Genesys
Genesys Cloud CX Genesys		NiCE CXone Mpower NiCE
Smartz Solutions View All		NobelBiz View All
Categories AI Call Center Call Center Contact Center as a Service (CCaaS) Customer Experience IVR Unified Communications		Categories AI Voice Agents Auto Dialer Call Center Call Center Infrastructure (CCI) Cloud PBX Contact Center as a Service (CCaaS) Predictive Dialer Sales Dialers SIP Trunk Softphone Virtual Phone Number
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers Softphone Features Audio / Video Conferencing Call Logging Call Recording Call Transfer Caller Identification Chat / Messaging Contact Management Fax Management
Integrations Freshdesk HubSpot CRM HubSpot Customer Platform Pipedrive Salesforce WhatsApp Zendesk Zoho CRM Chatdesk CloudEagle.ai Cloze Crelate GitHub Jira LawGro Retently RingCentral Video Spectrum Enterprise Trunking Supportbench Textel Show More Integrations View All 126 Integrations		Integrations Freshdesk HubSpot CRM HubSpot Customer Platform Pipedrive Salesforce WhatsApp Zendesk Zoho CRM Chatdesk CloudEagle.ai Cloze Crelate GitHub Jira LawGro Retently RingCentral Video Spectrum Enterprise Trunking Supportbench Textel Show More Integrations View All 11 Integrations
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