RichCall

RichCall

Aurus
+
+

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About

RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosks

About

Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact centers, customer service teams

Audience

Financial institutions seeking a conversational platform to level up and optimize their digital customer service

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$192 / month
Cloud and on-prem deployments are available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Aurus
Founded: 2009
Russian Federation
richcall.io

Company Information

Unblu
Founded: 2008
Switzerland
www.unblu.com

Alternatives

Alternatives

RemoteHQ

RemoteHQ

Mythical Labs
Cardina

Cardina

Caldera Labs

Categories

Co-Browsing Supported
Customer Service Supported

Categories

Chatbot Supported
Co-Browsing Supported
Live Chat Supported
Screen Sharing Supported
Video Conferencing Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Supported
Third Party Integration Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Not Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Not Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Not Supported
Video Conferencing Supported
Whiteboard Not Supported

Integrations

Appway Digital Banking Not Supported
Avaloq Core Not Supported
Backbase Not Supported
CREALOGIX Digital Hub Not Supported
Enghouse Vidyo Not Supported
Finastra Essence Not Supported
Kore.ai Not Supported
Octopus Not Supported
Puzzel Not Supported
Temenos Transact Not Supported
Verint Community Not Supported
ebankIT Not Supported

Integrations

Appway Digital Banking Supported
Avaloq Core Supported
Backbase Supported
CREALOGIX Digital Hub Supported
Enghouse Vidyo Supported
Finastra Essence Supported
Kore.ai Supported
Octopus Supported
Puzzel Supported
Temenos Transact Supported
Verint Community Supported
ebankIT Supported
Claim RichCall and update features and information
Claim RichCall and update features and information
Claim Unblu and update features and information
Claim Unblu and update features and information