RichCallAurus
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Related Products
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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About
Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities.
The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.
Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions.
Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time.
Unblu’s HD Video and Voice solution provides a personalized service that clients will love.
Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Contact centers, customer service teams
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Audience
Financial institutions seeking a conversational platform to level up and optimize their digital customer service
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$192 / month
Cloud and on-prem deployments are available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Company InformationUnblu
Founded: 2008
Switzerland
www.unblu.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
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Chatbot Features
Call to Action
Not Supported
Context and Coherence
Not Supported
Human Takeover
Not Supported
Inline Media / Videos
Not Supported
Machine Learning
Not Supported
Natural Language Processing
Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Reporting / Analytics
Not Supported
Sentiment Analysis
Not Supported
Social Media Integration
Not Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Not Supported
Proactive Chat
Not Supported
Screen Sharing
Supported
Third Party Integration
Not Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Not Supported
Screen Sharing Features
Annotations / Drawing Tools
Not Supported
Desktop / Browser Sharing
Supported
Mobile Screen Sharing
Not Supported
Presenter Control Management
Not Supported
Remote Control
Not Supported
Screen Capture
Not Supported
Screen Mirroring
Not Supported
Screen Recording
Not Supported
Video Conferencing Features
Electronic Hand Raising
Not Supported
Mobile Access
Not Supported
On-Demand Webcasting
Not Supported
Presentation Streaming
Not Supported
Presentation Tools
Not Supported
Private Chat
Not Supported
Real-Time Chat
Not Supported
Record & Playback Ability
Not Supported
Screen Sharing
Supported
Two-Way Audio & Video
Not Supported
Video Conferencing
Supported
Whiteboard
Not Supported
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Integrations
Appway Digital Banking
Not Supported
Avaloq Core
Not Supported
Backbase
Not Supported
CREALOGIX Digital Hub
Not Supported
Enghouse Vidyo
Not Supported
Finastra Essence
Not Supported
Kore.ai
Not Supported
Octopus
Not Supported
Puzzel
Not Supported
Temenos Transact
Not Supported
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Integrations
Appway Digital Banking
Supported
Avaloq Core
Supported
Backbase
Supported
CREALOGIX Digital Hub
Supported
Enghouse Vidyo
Supported
Finastra Essence
Supported
Kore.ai
Supported
Octopus
Supported
Puzzel
Supported
Temenos Transact
Supported
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