RichCallAurus
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Related Products
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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About
At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time.
Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth.
Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
Contact centers, customer service teams
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Audience
Service leaders in a tight competition for business loyalty who need to find new ways to differentiate, improve efficiency and lower operational costs while delivering top-notch customer and employee experiences
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$192 / month
Cloud and on-prem deployments are available.
Free Version
Not Supported
Free Trial
Supported
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PricingContact SightCall for pricing details
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Company InformationSightCall
Founded: 2008
USA, France, Singapore, Germany, UK, Australia, Canada
www.sightcall.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Not Supported
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Not Supported
Dashboard
Not Supported
Feedback Management
Not Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Not Supported
Survey Management
Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Field Service Management Features
Billing & Invoicing
Not Supported
Contact Database
Not Supported
Contract Management
Not Supported
Customer Database
Not Supported
Dispatch Management
Not Supported
Electronic Signature
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Not Supported
Quotes / Estimates
Not Supported
Routing
Supported
Scheduling
Not Supported
Service History Tracking
Not Supported
Time Clock
Not Supported
Work Order Management
Supported
Remote Support Features
Diagnostic Tools
Supported
File Transfer
Not Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Not Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Not Supported
Surveys & Feedback
Supported
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Integrations
Genesys Cloud CX
Not Supported
Microsoft 365
Not Supported
SAP Store
Not Supported
Salesforce Agentforce Service
Not Supported
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Integrations
Genesys Cloud CX
Supported
Microsoft 365
Supported
SAP Store
Supported
Salesforce Agentforce Service
Supported
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