Resolve AI

Resolve AI

Resolve.ai
Shift Left

Shift Left

Recast Software
+
+

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About

Operates autonomously to handle common alerts and actions, reducing escalations and preventing burnout. Dynamically adjusts thresholds and dashboards to proactively prevent incidents and adjusts runbooks with every new incident. Saves up to 20 hours per on-call engineer per week so you can get back to the building. Handles all alerts, performs root cause analysis, resolves incidents, and makes on-call stress-free. Automates root cause analysis and incident response, cutting Mean Time to Resolution (MTTR) by up to 80%. With detailed incident summaries and hypotheses available, before you log in, you'll experience faster response and significantly increased uptime. Get started in minutes with production-ready AI, which is secure and knows how to use all the production tools like an experienced software engineer. It automatically maps your production system, understands code, and captures changes without any training.

About

Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations requiring a solution to perform root cause analysis, resolve incidents, and makes on-call stress free

Audience

Companies looking for a platform to increase first call resolution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Resolve.ai
United States
resolve.ai/

Company Information

Recast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Alternatives

Alternatives

Categories

Categories

Integrations

7-Zip
Active Directory
Amazon Web Services (AWS)
GitHub
Microsoft Edge
Prometheus
ServiceNow
Slack

Integrations

7-Zip
Active Directory
Amazon Web Services (AWS)
GitHub
Microsoft Edge
Prometheus
ServiceNow
Slack
Claim Resolve AI and update features and information
Claim Resolve AI and update features and information
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Claim Shift Left and update features and information