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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$33 per month
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5
Read all reviews

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

eDesk
Founded: 2012
Ireland
www.edesk.com

Alternatives

Alternatives

ExpertGuru

ExpertGuru

ExpertGuru.ai
Richpanel

Richpanel

Richpanel Inc.

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Email Management Features

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
eBay
Aircall
ChannelAdvisor
Etsy
Facebook
Help Desk Migration
Magento
Mirakl
PrestaShop
ShipStation
WhatsApp
Wix
X (Twitter)

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
eBay
Aircall
ChannelAdvisor
Etsy
Facebook
Help Desk Migration
Magento
Mirakl
PrestaShop
ShipStation
WhatsApp
Wix
X (Twitter)
Claim Replyco and update features and information
Claim Replyco and update features and information
Claim eDesk and update features and information
Claim eDesk and update features and information