Related Products
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About
RemoteVS is an online sales service that leverages co-browsing technology to enhance customer interactions by allowing support agents to simultaneously navigate web pages with customers, facilitating real-time assistance and contract signing. The process is straightforward, customers access the service through their browser without the need for downloads, connect instantly with a support agent who initiates the remote session, and receive visual guidance through video, screen sharing, file sharing, or co-browsing. Key features include on-screen tools such as pointers and drawing utilities for annotations, file and image sharing capabilities supporting formats like PNG, JPEG, JPG, and PDF, a barcode reader for instant product information verification, automatic session recording with administrative review, and LiveView for real-time monitoring of support agents' activities and customer service statistics.
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About
At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time.
Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth.
Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses seeking a solution to enhance customer engagement and streamline online consultations through real-time co-browsing and interactive support features
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Audience
Service leaders in a tight competition for business loyalty who need to find new ways to differentiate, improve efficiency and lower operational costs while delivering top-notch customer and employee experiences
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationRemoteVS
Republic of Korea
www.remotevs.com
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Company InformationSightCall
Founded: 2008
USA, France, Singapore, Germany, UK, Australia, Canada
www.sightcall.com
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Categories |
Categories |
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Field Service Management Features
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service
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Integrations
Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service
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