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About

Intelligent Journey Orchestration is the data-driven marketing strategy that mirrors customer behavior across all channels to deliver true one-to-one personalization in real time throughout the entire customer journey. Gone are the days when marketing drove the customer journey. Today, we live and work in a digital landscape that has put customers at the wheel, and that means it’s no longer enough to just meet customer demand — businesses must find ways to anticipate and answer customer need before it’s even expressed. Customer loyalty is awarded to companies that put their customers at the center of everything they do. Marketing departments are measured by their ability to acquire customers, drive upsell and cross-sell, and build customer retention and loyalty over a lifetime of customer interactions. However, businesses have long known that without access to integrated data, these activities become little more than a scattershot, best-guess marketing approach.

About

An API and low-code Communications Platform as a Service (CPaaS) offering designed to help enterprises lower cost, reduce complexity, and accelerate IT roadmaps. Map and automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes). Shift to low-code development to reduce the time to market for new applications and journeys. Seamlessly consume events from existing systems to trigger customer communication flows. Integrate customer interactions with backend systems to achieve end-to-end automation. Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment. Leverage our extensive portfolio of communication APIs and SDKs for SMS, voice, push, RCS, WhatsApp, video, etc., to engage customers on their preferred channels.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a solution to manage and improve their operations

Audience

Companies that want to automate and orchestrate all customer interactions centrally

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Relay42
Founded: 2010
Netherlands
relay42.com

Company Information

Cisco
Founded: 1984
United States
imimobile.com/products/webex-connect

Alternatives

Alternatives

MirrorFly

MirrorFly

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BlueVenn

BlueVenn

Upland Software
Authkey

Authkey

Authkey.io
smsmode

smsmode

smsmode©

Categories

Categories

Integrations

BasicOps Not Supported
Cal ID Not Supported
CanopyDeploy Supported
NiCE CXone Mpower Not Supported
Recall.ai Not Supported
Rootly Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Stackreaction Not Supported
Webex Campaign Not Supported
Webex Engage Not Supported
Webex Notify Not Supported
WhatsApp Not Supported
Zendesk Not Supported
toby Not Supported

Integrations

BasicOps Supported
Cal ID Supported
CanopyDeploy Not Supported
NiCE CXone Mpower Supported
Recall.ai Supported
Rootly Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Stackreaction Supported
Webex Campaign Supported
Webex Engage Supported
Webex Notify Supported
WhatsApp Supported
Zendesk Supported
toby Supported
Claim Relay42 and update features and information
Claim Relay42 and update features and information
Claim Webex Connect and update features and information
Claim Webex Connect and update features and information