Spark Chart

Spark Chart

4.9 out of 5 stars
Refiner Spark Chart

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Refiner:

About

Refiner is a customer survey tool built specifically for SaaS, eCommerce and Membership sites. Ask your users any question while they are using your product with our beautiful & simple survey widgets - on brand and perfectly timed. Refiner integrates into your existing marketing & sales stacks seamlessly. Our integrations allow you to sync survey responses to the tools you already use in real time. Your CRM, email marketing automation platform, your backend API or good old Excel. Refiner helps you to understand who your users really are, what they need and how you can help them achieve their goals. Get started for free today and increase conversion & retention rates with better customer data.
Spark Chart:

About

Powerful survey software for business consultants and leaders! Create & deploy any type of professional survey. Engage employees and teams to uncover their suggestions and improve performance. Discover what customers say and recommend? Use NPS to measure customer loyalty to brand, company, product or service. 360 degree feedback to find out how leaders are perceived and identify their strengths & development needs? Explore opinions, brainstorm and generate ideas. Conduct research to get a deeper understanding of markets and potential customers. 24 x 7 support & advice from survey experts.
Refiner:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Spark Chart:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Refiner:

Audience

B2B companies
Spark Chart:

Audience

Business leaders and consultants wanting to uncover hidden knowledge and ideas. Get feedback and ideas from employees, teams, customers, and markets.
Refiner:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Spark Chart:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Refiner:

API

Offers API Not Supported
Spark Chart:

API

Offers API Not Supported
Refiner:

Screenshots and Videos

Spark Chart:

Screenshots and Videos

Refiner:

Pricing

$29 per month
Free Version Supported
Free Trial Supported
Spark Chart:

Pricing

$25/month
Unlimited projects and custom branding included. Survey templates, any language
Free Version Not Supported
Free Trial Supported
Refiner:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Spark Chart:

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.9 / 5
design 5.0 / 5
support 5.0 / 5
Spark Chart:

Pros & Cons from Real Users

Pros

  • Spark Chart is a very practical survey builder tool to create and get useful responses. Integration with MailChimp email marketing is very practical. Easy to use the tool. Multi-language and platform support.
  • It's a great program to use when you're trying to collect surveys and data from customers or pretty much anyone.
  • Customer service is unbeatable Features that you'd expect are all there Features that you wouldn't expect in such a tool are also available that can take the capabilities to the next level. Then with the pricing as compared to some of the competitors, it's a no brainer.
  • The reporting functionality is a stand out feature with plenty of options to analyse and filter results, change graph types and customise the presentation. Easy to create any type of survey and use your own logo and branding. Many options for sending out surveys, tracking progress and analyzing the results. The survey templates are extremely useful and cover a large range of needs, from customers to employees to research. Support has been very quick and extremely helpful.
  • Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by end-users to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in minutes and more complex surveys in just a few hours. Most of the work is done for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new features and innovations.

Cons

  • It worked great for me. Nothing to share about cons.
  • Development and improvements were very slow the first while.
  • Customization options (confirmed they're in queue w/ development). Some small areas are a little restricted on what can be changed but sounds like those options are in the pipe line.
  • None really. There is a bit to learn because there are so many features but that is to be expected with so many customizing options.
  • The data reporting is very powerful, but I am looking forward to even more complex reporting features that are in development and will be released soon.
Refiner:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Spark Chart:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Refiner:

Company Information

Refiner
France
refiner.io
Spark Chart:

Company Information

Spark Chart
Founded: 2016
Australia
www.sparkchart.com
Refiner:

Alternatives

Spark Chart:

Alternatives

SurveySparrow

SurveySparrow

4.3 out of 5 stars
Refiner:
Qualaroo

Qualaroo

ProProfs
4.8 out of 5 stars
Spark Chart:
SurveyLab

SurveyLab

4.8 out of 5 stars
Refiner:
Spark Chart:
SurveyOL

SurveyOL

SurveyOL.com
5.0 out of 5 stars
Refiner:
SurveySparrow

SurveySparrow

4.3 out of 5 stars
Spark Chart:
Refiner:
Delighted

Delighted

Qualtrics
Spark Chart:
Refiner:

Categories

Customer Feedback Supported
Lead Scoring Supported
NPS Supported
Product Analytics Supported
Survey Supported
Spark Chart:

Categories

Employee Survey Supported
Market Research Supported
NPS Supported
Survey Supported
Refiner:

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Not Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Not Supported
Email Marketing Not Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Not Supported
Spark Chart:

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Market Research Features

Benchmarking Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Not Supported
Panel Management Supported
Paper-Based Not Supported
Phone-Based Not Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported
Refiner:

Integrations

Slack Supported
Zapier Supported
ActiveCampaign Supported
Asana Supported
Drip Supported
Gmail Supported
Google Analytics Supported
Google Calendar Supported
Google Forms Supported
Google Sheets Supported
Instagram Supported
Microsoft Outlook Supported
Mixpanel Supported
Salesforce Supported
Segment Supported
Todoist Supported
Trello Supported
Weekdone Supported
X (Twitter) Supported
Zoho Analytics Supported
Spark Chart:

Integrations

Slack Supported
Zapier Supported
ActiveCampaign Not Supported
Asana Not Supported
Drip Not Supported
Gmail Not Supported
Google Analytics Not Supported
Google Calendar Not Supported
Google Forms Not Supported
Google Sheets Not Supported
Instagram Not Supported
Microsoft Outlook Not Supported
Mixpanel Not Supported
Salesforce Not Supported
Segment Not Supported
Todoist Not Supported
Trello Not Supported
Weekdone Not Supported
X (Twitter) Not Supported
Zoho Analytics Not Supported
Refiner:
Claim Refiner and update features and information
Claim Refiner and update features and information
Spark Chart:
Claim Spark Chart and update features and information
Claim Spark Chart and update features and information