Rayfeed vs. UserPeek Comparison


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About Validate and improve your website or prototypes using video feedback from your customers. Tell your users what to do by using prompts in the form of text bubbles. No coding skills required! Send a special link to your testers. We’ll detect who they are and record their video feedback so you can play it back in our app. Improve conversion rates, user retention and customer satisfaction by implementing changes based on user feedback. Watch & hear feedback from customers as they use your product. You'll be able to see where they get stuck and hear their thoughts on your product. Get the insights you’re looking for without breaking a sweat. You can guide your customers as they leave feedback using pre-defined prompts in the form of text bubbles. Access any of your videos for a quick replay, skip to the tasks you’re interested in and share the data with your team. It's all about getting the feedback you need to make informed product and marketing decisions.	About Say hello to UserPeek, your go-to platform for all remote usability testing! UserPeek invites businesses to experience firsthand how users interact with their products. With user-friendly tagging and annotation features, UserPeek ensures UX evaluations are a breeze and swiftly accomplished. A standout feature of UserPeek is its rich and diverse tester panel. Carefully selected, this panel represents a broad mix of demographics, empowering businesses to gain a wide-ranging understanding of user behaviors and inclinations. Additionally, UserPeek's speech-to-text transcription tool brings a new level of efficiency to user testing, instantaneously translating user feedback into actionable insights. With UserPeek's exclusive Highlight Reel feature, businesses can curate impactful presentations. Selecting key moments from user testing videos enables a succinct and compelling narrative that truly highlights critical user interactions and feedback.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Websites, companies and brands requiring a customer video feedback solution to validate and improve their website or prototypes using feedback from customers	Audience UX Designers, User Researchers, Product Managers, Marketing Professionals
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $36 per month Free Version Not Supported Free Trial Supported	Pricing $55 per tester Pay-as-you-go: $55 per tester Monthly: $245/month (5 testers/month incl.) Yearly: $211/month (5 testers/month incl.) Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros We are using prewritten tests to do the research and started with 5 tests. Videos were delivered within 3 hours - so super fast. Transcripts are great. I really enjoyed using UserPeek because its user friendly and simple to navigate without any bells and whistles that distract from collecting user feedback efficiently! Setting up is a breeze. You can jump into testing right away. Super convenient! I also liked how quickly we got insights that allowed us to improve things right away without any holdups! The neat layout and smooth workflow made everything go seamlessly and stress free. Cons Handling of the highlight reel creation is not yet there. I found that one aspect of UserPeek that I wasn't too fond of is that it can sometimes take a bit longer than anticipated to locate participants for specific demographics. A situation thats quite typical with most testing platforms though worth noting if you're aiming at very particular audiences.. Apart from that hiccup for teams, with highly specialized needs. the overall process is fairly seamless and efficient.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Rayfeed Founded: 2016 Canada rayfeed.com	Company Information UserPeek Founded: 2021 United States userpeek.com
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Categories Consumer Video Feedback Supported Conversion Rate Optimization Supported User Research Supported	Categories Usability Testing Supported User Research Supported
	Show More Features Usability Testing Features A/B Testing Not Supported Annotations Supported Audience Targeting Supported Heatmaps Not Supported Impression Testing Supported Mobile Testing Supported Moderated Usability Testing Not Supported Prototype Testing Supported Quantitative Metrics Not Supported Remote User Testing Supported Reporting / Analytics Supported Surveys and Feeback Supported Video Recording / Transcription Supported
Integrations Google Chrome Supported Microsoft Edge Supported Mozilla Firefox Supported Safari Supported View All 4 Integrations	Integrations Google Chrome Not Supported Microsoft Edge Not Supported Mozilla Firefox Not Supported Safari Not Supported
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