Audience

UX Designers, User Researchers, Product Managers, Marketing Professionals

About UserPeek

Say hello to UserPeek, your go-to platform for all remote usability testing! UserPeek invites businesses to experience firsthand how users interact with their products. With user-friendly tagging and annotation features, UserPeek ensures UX evaluations are a breeze and swiftly accomplished.

A standout feature of UserPeek is its rich and diverse tester panel. Carefully selected, this panel represents a broad mix of demographics, empowering businesses to gain a wide-ranging understanding of user behaviors and inclinations. Additionally, UserPeek's speech-to-text transcription tool brings a new level of efficiency to user testing, instantaneously translating user feedback into actionable insights.

With UserPeek's exclusive Highlight Reel feature, businesses can curate impactful presentations. Selecting key moments from user testing videos enables a succinct and compelling narrative that truly highlights critical user interactions and feedback.

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Pricing

Starting Price:
$55 per tester
Pricing Details:
Pay-as-you-go: $55 per tester
Monthly: $245/month (5 testers/month incl.)
Yearly: $211/month (5 testers/month incl.)

Integrations

No integrations listed.

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

UserPeek
Founded: 2021
United States
userpeek.com

Videos and Screen Captures

Video Player - Annotation, Tagging & Clips

Video Player - Annotation, Tagging & Clips

Video Player - Annotation, Tagging & Clips Video Player - Automated Transcripts Results Dashboard Test Setup Highlight Reels Clips
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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Videos
Support
Phone Support
Online

UserPeek Frequently Asked Questions

Q: What kinds of users and organization types does UserPeek work with?
Q: What languages does UserPeek support in their product?
Q: What kind of support options does UserPeek offer?
Q: What type of training does UserPeek provide?
Q: How much does UserPeek cost?
Q: What pricing for support is available for UserPeek?
Q: What pricing for training is available for UserPeek?

UserPeek Product Features

Usability Testing

Annotations Supported
Audience Targeting Supported
Impression Testing Supported
Mobile Testing Supported
Prototype Testing Supported
Remote User Testing Supported
Reporting / Analytics Supported
Surveys and Feeback Supported
Video Recording / Transcription Supported
A/B Testing Not Supported
Heatmaps Not Supported
Moderated Usability Testing Not Supported
Quantitative Metrics Not Supported

UserPeek Additional Categories

UserPeek Verified User Reviews

Write a Review
  • An UserPeek User
    User Researcher
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Valuable feedback, good pricing, super support"

    Posted 2024-10-24

    Pros: We are using prewritten tests to do the research and started with 5 tests. Videos were delivered within 3 hours - so super fast. Transcripts are great.

    Cons: Handling of the highlight reel creation is not yet there.

    Overall: We now use the tagging and notes in the transcripts to pre structure the feedback. Afterwards we create clips to make highlight reels based on the message and outcome.

    Read More...
  • An UserPeek User
    Head of UX
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "UserPeek Delivers Actionable Feedback"

    Posted 2024-10-14

    Pros: I really enjoyed using UserPeek because its user friendly and simple to navigate without any bells and whistles that distract from collecting user feedback efficiently! Setting up is a breeze. You can jump into testing right away. Super convenient! I also liked how quickly we got insights that allowed us to improve things right away without any holdups! The neat layout and smooth workflow made everything go seamlessly and stress free.

    Cons: I found that one aspect of UserPeek that I wasn't too fond of is that it can sometimes take a bit longer than anticipated to locate participants for specific demographics. A situation thats quite typical with most testing platforms though worth noting if you're aiming at very particular audiences.. Apart from that hiccup for teams, with highly specialized needs. the overall process is fairly seamless and efficient.

    Overall: In my opinion of using UserPeek has been quite good overall The system is straightforward to navigate with a layout that simplifies the setup and execution of user tests I discovered the whole process to be seamless from creating tests to obtaining results and the insights we've collected have been dependable and actionable Although it may require some extra time to locate participants, for specific demographics this is a minor concern compared to the positives of the experienceIn terms UserPeek has proven to be an effective tool, for collecting user feedback and enhancing our product swiftly.

    Read More...
    Reply from UserPeek
    Posted 2024-10-15
    Thank you so much for your detailed review! We're thrilled to hear that you enjoyed using UserPeek and found the platform easy to navigate. It's great to know that the quick setup and fast insights helped streamline your testing process and allowed for immediate improvements—that’s exactly what we aim for! We appreciate your note about the time it can take to find participants for very specific demographics. As you mentioned, this is something common across most platforms, but we’re always working to improve the experience for all users, especially for those with more specialized needs. Thank you again for sharing your experience, and we’re glad UserPeek has been a helpful tool for you in enhancing your product! If you ever have further feedback or questions, feel free to reach out.
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