RateNow vs. Usersnap Comparison


RateNow	Usersnap 5.0 out of 5 stars
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RateNow	Usersnap
		Related Products SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 4.3 out of 5 stars 3,092 Ratings Visit Website for SurveySparrow Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. Collect and update information through dynamic forms, build branded portals, generate documents from Salesforce data, collect signatures, run surveys, and automate complex business processes. For forms and portals, Titan AI Studio gets you to a strong first version faster. Describe what you need in plain language and Titan creates the structure, fields, styling, and Salesforce mapping. Then refine the details in the visual builder. Titan AI understands your Salesforce data model, including objects, fields, and relationships, without accessing sensitive Salesforce record data. You get AI-assisted speed while staying in control of what gets built and how it works. Experience Studio and Document Studio bring these capabilities together, giving Salesforce teams one platform to build and manage customer-facing experiences, documents, and business processes. 4.9 out of 5 stars 378 Ratings Visit Website for Titan Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. Jotform App Builder for ChatGPT and Claude is an AI-powered no-code application builder that enables users to create, customize, publish, and manage applications through natural language conversations. The platform integrates Jotform Apps with ChatGPT and Claude, allowing users to turn ideas discussed with an AI assistant into functional applications without traditional programming. 4.6 out of 5 stars 9,009 Ratings Visit Website for Jotform Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 4.7 out of 5 stars 869 Ratings Visit Website for Sogolytics SurveyLegend SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals. 4.5 out of 5 stars 1,882 Ratings Visit Website for SurveyLegend Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 4.3 out of 5 stars 1,838 Ratings Visit Website for Aircall AddSearch AddSearch is a unified search, AI-answers, and conversational-AI platform used by 1,800+ organizations. Three layers in one platform: keyword search with AI ranking and personalization; content-grounded AI answers with no hallucinations; conversational AI with multi-turn dialogue. Built for Higher Education, Manufacturing & Telecom, Healthcare, Government, Associations, Insurance, Corporate Enterprise, and Finance & Banking. SOC 2 Type II, GDPR, 99.9% standard SLA, up to 99.999% on Enterprise. 4.6 out of 5 stars 145 Ratings Visit Website for AddSearch Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 4.7 out of 5 stars 5,195 Ratings Visit Website for Birdeye Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 4.3 out of 5 stars 166 Ratings Visit Website for Forethought WaitWell WaitWell is a secure, scalable queue management and appointment scheduling platform for healthcare, retail, government, and enterprise service organizations. It reduces wait times, improves customer flow, and streamlines service delivery across single and multi-location operations. Customers can join virtual queues or book appointments via QR codes, web, SMS, kiosks, or chat, with real-time status updates and notifications. WaitWell includes AI-powered features to support customer routing, service guidance, and operational efficiency. Staff use real-time dashboards and reporting to monitor performance, identify bottlenecks, and optimize staffing. Managers can query operational data using natural language to analyze trends and improve throughput and service outcomes. 4.8 out of 5 stars 213 Ratings Visit Website for WaitWell
RateNow: About RateNow is a cloud-based experience and feedback management platform for collecting and analyzing customer, patient, passenger, and employee feedback. Organizations can deploy surveys through SMS, WhatsApp, email, web and in-app pop-ups, QR codes, phone surveys, and on-site touchscreen or smiley-button terminals. The platform brings responses together in dashboards with NPS, CSAT, and CES measures, segmentation, reporting, and automated alerts. Its case-management tools help teams follow up on negative feedback, while AI text analysis classifies comments by sentiment and topic. RateNow also provides a mobile app for viewing results, comments, and alerts, and supports CRM data exchange through a REST API or CSV upload. The service is offered on a project-specific monthly subscription, with a 12-month minimum for terminal-based service.	Usersnap: About Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.
RateNow: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Usersnap: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
RateNow: Audience Mid-market and enterprise organizations in retail, healthcare, hospitality, transportation, and the public sector.	Usersnap: Audience Product Managers, CX Managers, CS Managers, Marketers, UX Researchers, UX Designers, Software Developers, QA Managers, Project Managers, Software Companies, e-Commerce Companies, Web Design Agencies, Digital Agencies
RateNow: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Usersnap: Support Phone Support Supported 24/7 Live Support Supported Online Supported
RateNow: API Offers API Supported	Usersnap: API Offers API Supported
RateNow: Screenshots and Videos No images available	Usersnap: Screenshots and Videos View more images or videos
RateNow: Pricing For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project. Free Version Not Supported Free Trial Not Supported	Usersnap: Pricing $69.00/month Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback. Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback. Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API. Free Version Not Supported Free Trial Supported
RateNow: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Usersnap: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews
	Usersnap: Pros & Cons from Real Users Pros Easily customizable, ease of installation, and integrations with many platforms. Group plans and billing options. Excellent support. Easy screenshotting for our users, no complex form. It was easy to install and maintain. Great customer service. Modern design of the UI. Made our QA process quite faster and smoother. It provides great customizations to design using its pre but templates. It's very easy to deploy on any website. No coding required to design or deploy. Helps to gather customer feedback on a business website. Cons The only thing I can think of is that they can more customization options- and maybe a chat feature? Would love to have an MS teams integration. We want to scale our usage of more feedback types of Usersnap, but we need a folder structure which is on the roadmap but not there yet. Overall it's an outstanding tool. Never faced any issues.
RateNow: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Usersnap: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
RateNow: Company Information RateNow Founded: 2014 Spain www.ratenow.cx/	Usersnap: Company Information Usersnap Founded: 2013 Austria usersnap.com/
RateNow: Alternatives Userback 4.9 out of 5 stars	Usersnap: Alternatives Bird Eats Bug
RateNow: Marcom Robot Customer Feedback Tool Marcom Robot	Usersnap: Ruttl Brucira Softwares Pvt. Ltd. 4.9 out of 5 stars
RateNow: Delighted Qualtrics	Usersnap: Userback 4.9 out of 5 stars
RateNow: HappySat Invarosoft	Usersnap: BugHerd Splitrock Studio Pty Ltd. 4.5 out of 5 stars
RateNow: SurveyStance View All	Usersnap: Hotjar 4.8 out of 5 stars View All
RateNow: Categories Customer Experience Supported Customer Feedback Supported	Usersnap: Categories Bug Tracking Supported Complaint Management Supported Customer Experience Supported Customer Feedback Supported Customer Service Supported Customer Success Supported Design Feedback Supported Digital Experience Platforms (DXP) Supported Issue Tracking Supported Product Management Supported Quality Management Supported Usability Testing Supported User Research Supported UX Supported Visual Feedback Supported
	Usersnap: Customer Experience Features Action Management Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Show More Features Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Not Supported Ticket Management Supported Workflow Management Supported Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Not Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Digital Experience Platforms (DXP) Features Alerts / Notifications Supported Auto-Tagging Supported Blogs Not Supported Calendar Not Supported Content Modeling Not Supported Digital Asset Management Not Supported File Sharing Not Supported Form Builder Supported Forums / Message Boards Not Supported Headless CMS Not Supported Knowledge Base Supported Performance Monitoring Not Supported Personalization / Segmentation Not Supported Reporting / Analytics Supported Surveys / Polls Supported Templates Not Supported User Management / Permissions Supported Version Control Not Supported Wiki Not Supported Workflow Management Not Supported Issue Tracking Features Assignment Management Not Supported Dashboard Supported Escalation Management Not Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Not Supported Prioritization Supported Product Roadmapping Not Supported Release Management Not Supported Requirements Management Not Supported Resource Management Not Supported Workflow Management Not Supported Quality Management Features Audit Management Not Supported Complaint Management Supported Compliance Management Not Supported Corrective and Preventive Actions (CAPA) Supported Defect Tracking Supported Document Control Supported Equipment Management Supported ISO Standards Management Not Supported Maintenance Management Not Supported Risk Management Not Supported Supplier Quality Control Not Supported Training Management Not Supported UX Features Animation Not Supported For Mobile Supported For Websites Supported Heatmaps Not Supported Prototyping Not Supported Screen Activity Recording Not Supported Unmoderated Testing Not Supported Usability Testing Supported User Journeys Supported User Research Supported
RateNow: Integrations Asana Not Supported Azure DevOps Server Not Supported Basecamp Not Supported Countersoft Gemini Not Supported Evernote Not Supported FogBugz Not Supported Gemini Testing Not Supported GitHub Not Supported GitLab Not Supported Google Analytics Not Supported Intercom Not Supported Jira Service Management Not Supported Joomla! Not Supported Planio Not Supported Redbooth Not Supported Slack Not Supported Stackreaction Not Supported Teamwork.com Not Supported Zapier Not Supported Show More Integrations	Usersnap: Integrations Asana Supported Azure DevOps Server Supported Basecamp Supported Countersoft Gemini Supported Evernote Supported FogBugz Supported Gemini Testing Supported GitHub Supported GitLab Supported Google Analytics Supported Intercom Supported Jira Service Management Supported Joomla! Supported Planio Supported Redbooth Supported Slack Supported Stackreaction Supported Teamwork.com Supported Zapier Supported Show More Integrations View All 33 Integrations
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