Rapid Induct

Rapid Induct

Rapid Global
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About

Centralized induction & training for your workforce and contractors, with streamlined onboarding and compliance steps. Rapid Induct is an award-winning system for the creation and delivery of online courses. Our online induction software is perfect for businesses with training and induction needs. The system enables you to get your employees and contractors trained, compliant, inducted and on the job faster. Have an effective induction and training process with this flexible and fully customisable compliance induction training software. Achieve a superior level of learning courses management and provide different administrator access according to job role or security level. Experience a superior way to deliver unlimited company induction content and training to your staff. Develop customised induction training courses. Be in control of your content, editing courses from your standard web browser.

About

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Training solution for organizations

Audience

Enterprises and companies in need of a customer experience knowledge management solution to connect with customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Rapid Global
Founded: 2001
Australia
rapidglobal.com/products/rapid-online-induction-software/

Company Information

livepro
Founded: 2001
Australia | USA
www.livepro.com

Alternatives

HSI Donesafe

HSI Donesafe

Donesafe

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
Cm3

Cm3

Cm3 Contractor Management
KnowledgeIQ

KnowledgeIQ

Knosys
induct&train

induct&train

Keyzo IT Solutions
ScreenSteps

ScreenSteps

Blue Mango Learning Systems

Categories

Categories

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Nirovision Doorkeeper
Salesforce
Slack
V-Person
Zendesk

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Nirovision Doorkeeper
Salesforce
Slack
V-Person
Zendesk
Claim Rapid Induct and update features and information
Claim Rapid Induct and update features and information
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Claim livepro and update features and information