Queue-it

Queue-it

Queue-it ApS
4.9 out of 5 stars
Zuna QMS

Zuna QMS

Zuna
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+

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About

Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it h

About

Zuna was created to help businesses manage customer waiting lines in a smarter and more organized way. Many organizations face challenges such as long queues, long wait times, and difficulty handling customer flow. Zuna was built to solve these problems with an easy-to-use Queue Management System. Using advanced Queue Management Software, Zuna brings together smart ticketing, real-time queue tracking, digital display screens, and intelligent customer routing on one platform. This helps businesses manage walk-in visitors, appointments, and service counters more efficiently while keeping customers informed about their wait times. Zuna is designed for hospitals, banks, retail stores, government offices, and service centers. It helps reduce waiting times, improve service efficiency, and create a better customer experience. By making the waiting process digital and transparent, Zuna helps organizations provide faster service, improve customer satisfaction, and keep operations running

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Queue-it's virtual waiting room gives your team the power to manage load and protect your critical infrastructure—without over-scaling or re-architecting your stack.

Audience

Hospitals, Diagnostic Centre, Banks, Public Sectors, Retails

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Pricing is determined based on the volume of traffic passing through Queue-it’s platform and the frequency of system use. Key metrics that are helpful in preparing a pricing estimate are: the number of website visitors during traffic peaks, the number of waiting rooms you plan to run annually, and the features you implement. A Queue-it subscription does not require long-term commitment.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • - easy to set up - helpful onboarding documentation - very configurable - offers bot protection - offers lottery-style entry or first-come-first-served
  • Easy, simple and seamless, become a part of our and our client's solutions. We have saved money by implementing Queue-it and have always been happy with the support and professionalism throughout the whole organisation!
  • We had major issues last 3 years but this time all went smooth simply because we had Queue-it in place. Everyone got served fairly. We didn't look anywhere else for another product as this served our purpose well.
  • Queue-it is easy to use and guarantees that a busy on-sale or spike in traffic won't cause any problems. The dashboards are easy to read and share with colleagues.
  • Very easy and quick product to get setup and working and it does what it says on the tin. The Queue-it team are alway quick to response if you have any questions.

Cons

  • - admin interface is a bit dated - some documentation could be clearer, when dealing with more complex installations
  • I struggle to come up with something not to like about Queue-it. Been so satisfied with the account management, support and software. Always there when you need help and the software is nothing else than fantastic.
  • None. We didn't know our application & server capacity as it is setup on a new infrastructure. So we had to continuously increase the outflow to reduce the wait time in the queue! Customers were happy to see the wait time go down fast!
  • I've really struggled to come up with something I dislike about queue-it. Everyone from the company is very friendly and professional. Their support is next to none and have helped us with a few bespoke requests very quickly.
  • Can't think of any, the software just works and the team are always there to help.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Queue-it ApS
Founded: 2010
Denmark
queue-it.com

Company Information

Zuna
Founded: 2025
United States
zunaqms.com

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Categories

Categories

Queue Management Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Load Balancing Features

Authentication Supported
Automatic Configuration Not Supported
Content Caching Not Supported
Content Routing Supported
Data Compression Not Supported
Health Monitoring Not Supported
Predefined Protocols Not Supported
Redundancy Checking Not Supported
Reverse Proxy Not Supported
Schedulers Not Supported
SSL Offload Not Supported

Queue Management Features

Appointment Scheduling Supported
Calendar Supported
Communication Tools Supported
Contactless Supported
Customer Surveys Not Supported
Dashboard Supported
For Banks Supported
For Government Supported
For Healthcare Supported
For Restaurants Supported
For Retail Supported
SMS Marketing Not Supported
Supports Multiple Counters Not Supported
Virtual Queue Supported

Integrations

Akamai Supported
Amazon CloudFront Supported
Android Supported
Apache Cordova Supported
Apple iOS Supported
AspDotNetStorefront Supported
Cloudflare Workers Supported
F5 BIG-IP Supported
Fastly Supported
Java Supported
JavaScript Supported
Lua Supported
Magento Supported
Node.js Supported
PHP Supported
Python Supported
React Supported
Ruby on Rails Supported
Salesforce Agentforce Commerce Supported
athenahealth Population Health Not Supported

Integrations

Akamai Not Supported
Amazon CloudFront Not Supported
Android Not Supported
Apache Cordova Not Supported
Apple iOS Not Supported
AspDotNetStorefront Not Supported
Cloudflare Workers Not Supported
F5 BIG-IP Not Supported
Fastly Not Supported
Java Not Supported
JavaScript Not Supported
Lua Not Supported
Magento Not Supported
Node.js Not Supported
PHP Not Supported
Python Not Supported
React Not Supported
Ruby on Rails Not Supported
Salesforce Agentforce Commerce Not Supported
athenahealth Population Health Supported
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