Qualaroo

Qualaroo

ProProfs
4.8 out of 5 stars
Qualaroo UserBit

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Qualaroo:

About

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.
UserBit:

About

UserBit is a comprehensive, cloud-based platform tailored for UX and product teams to efficiently manage and deliver their research. It offers a unified space for organizing user interviews, feedback, audio, video, and notes, facilitating seamless collaboration among team members. The platform's robust analytical tools, including tagging, affinity diagrams, and word clouds, enable in-depth qualitative analysis, transforming raw data into actionable insights. Additionally, UserBit provides specialized UX tools for creating and exporting design deliverables such as personas, journey maps, and visual sitemaps, streamlining the design process. By consolidating these functionalities, UserBit enhances team efficiency and supports informed decision-making in user experience design.
Qualaroo:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
UserBit:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Qualaroo:

Audience

User researchers and UX designers
UserBit:

Audience

Companies that need a comprehensive UX research and design suite
Qualaroo:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
UserBit:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Qualaroo:

API

Offers API Not Supported
UserBit:

API

Offers API Not Supported
Qualaroo:

Screenshots and Videos

UserBit:

Screenshots and Videos

Qualaroo:

Pricing

$64/Month 20% off
$ 0.40
per Response/month
(billed monthly)

More discount on annual billing
Free Version Supported
Free Trial Supported
UserBit:

Pricing

$30/month
Free Version Supported
Free Trial Not Supported
Qualaroo:

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.6 / 5
UserBit:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Qualaroo:

Pros & Cons from Real Users

Pros

  • It comes with IBM-powered AI Watson Sentiment Analysis that analyzes feedback and turns it into qualitative data. It makes it easy for us to assess verbatim feedback. Plus, it has a variety of survey templates which makes it easy for us to just pick one survey, customize it, and publish on our website.
  • Qualaroo's freeform text answer options allow our customers to express themselves without restraint, this is much needed for our business to improve our services.
  • Qualaroo is definitely better than its competitors in terms of how quickly you can set it up on your website and it doesn't affect your website speed also. Its AI-powered analytics and reports are really helpful. Its geo and event targeting feature let you collect feedback from the right people at the right time.
  • Qualaroo is a customer and user feedback software that lets you collect valuable feedback from users and website visitors in real-time. Their IBM Watson feature is just amazing because it enables you to analyze collected feedback automatically. It is pretty handy while evaluating lengthy feedback as well as comments by making sense of them.
  • Simple to set up and launch. No code. Just a point-and-click dashboard. We use Salesforce, and Qualaroo integrated right away with it. The surveys felt like a part of our system, branded with our logo and colors.

Cons

  • They should include a little more features in the free trial version. I have nothing more to say, just filling the space right now.
  • As we dived deeper into exploring the software, there were so many features to choose from many more customization options that it seemed overwhelming for a brief period of time, but the basic templates are easy to understand and we have been using them since then.
  • User sentiments analysis reports can be better and detailed. A deeper analysis of user sentiments will definitely help businesses to convert more.
  • The design section and features have to be updated, especially reporting.
  • Qualaroo could do with more survey templates. We saw about a dozen or so, but many were only slightly different variations of the same theme. The results of our surveys were categorized into only broad sentiments like joy or fear or anger. It seemed too basic for such advanced tech. We wanted some of our surveys to end if the user responded in a certain way. Took us a while to figure out the logic branching, but that may just be us.
Qualaroo:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
UserBit:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Qualaroo:

Company Information

ProProfs
Founded: 2010
United States
qualaroo.com
UserBit:

Company Information

UserBit
Founded: 2019
United States
userbit.com
Qualaroo:

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UserBit:
Qualaroo:

Categories

Customer Feedback Supported
Customer Retention Supported
NPS Supported
Survey Supported
User Research Supported
UX Supported
UserBit:

Categories

User Research Supported
UX Supported
Qualaroo:

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Not Supported
User Research Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Journey Mapping Tools Features

Action Management Not Supported
Attribution Modeling Not Supported
Behavioral Analytics Not Supported
Collaboration Not Supported
Customer Profiles Not Supported
Data Import / Export Not Supported
Predictive Analytics Not Supported
Surveys & Feedback Supported
Templates Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported
Qualaroo:

Integrations

5X Supported
Adobe Analytics Supported
Anecdote Supported
Chattermill Supported
Decibel Supported
Desktop.com Supported
Emailable Supported
Freshpaint Supported
HubSpot Customer Platform Supported
Kissmetrics Supported
Latitude Supported
NeverBounce Supported
Optimizely One Supported
Rippling Supported
Salesforce Supported
Stackreaction Supported
Tableau Supported
VisitorTrack Supported
Zapier Supported
UserBit:

Integrations

5X Not Supported
Adobe Analytics Not Supported
Anecdote Not Supported
Chattermill Not Supported
Decibel Not Supported
Desktop.com Not Supported
Emailable Not Supported
Freshpaint Not Supported
HubSpot Customer Platform Not Supported
Kissmetrics Not Supported
Latitude Not Supported
NeverBounce Not Supported
Optimizely One Not Supported
Rippling Not Supported
Salesforce Not Supported
Stackreaction Not Supported
Tableau Not Supported
VisitorTrack Not Supported
Zapier Not Supported
Qualaroo:
Claim Qualaroo and update features and information
Claim Qualaroo and update features and information
UserBit:
Claim UserBit and update features and information
Claim UserBit and update features and information