TeamDynamix ITSM

TeamDynamix ITSM

TeamDynamix
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About

Quadrant's workforce solutions have been developed to service a diverse range of industry sectors including mining, petroleum, civil engineering/construction and renewables. We provide each sector with a versatile workforce playbook that can be drawn upon to fill organizational gaps, relieve workload stresses and perform short/long, full/part-time engagements to address specific challenges and opportunities. Quadrant provides flexible workforce solutions to meet your staffing requirements. Select from our carefully selected skilled people or we can assemble an integrated team with leading software and tools to help you to deliver your work scope productively and with high performance. If you are a skilled industry professional with a strong work ethic and the flexibility to fill long and short term work engagements suited to your current level of experience, please register your expression of interest with Quadrant today using our recruitment forms.

About

Supercharged ITSM. One platform for service and projects together with enterprise integration and automation. Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT service management software, you can automate routine tasks and eliminate toil. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies, organizations and businesses looking for a versatile workforce solution

Audience

Companies interested in a powerful ITSM solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Quadrant
Australia
www.quadrantworkforce.com

Company Information

TeamDynamix
Founded: 2001
United States
www.teamdynamix.com/it-service-management-itsm/

Alternatives

Alternatives

SysAid

SysAid

SysAid Technologies
FinalQuadrant SuiteCase

FinalQuadrant SuiteCase

Final Quadrant Solutions
C2 ITSM

C2 ITSM

C2 Innovations, a Sherweb company
TeamDynamix ITSM

TeamDynamix ITSM

TeamDynamix
Octopus ITSM

Octopus ITSM

Octopus-ITSM.com
MSM

MSM

Marval Software

Categories

Categories

Help Desk Supported
ITSM Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Not Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Not Supported
Release & Deployment Management Not Supported
Self Service Portal Supported

Integrations

Azure Marketplace Supported
BeyondTrust Cloud Privilege Broker Not Supported
LawTrac Supported
Mitratech LegalHold Supported
Sassafras AllSight Not Supported
TeamDynamix PPM Not Supported
Virima Not Supported

Integrations

Azure Marketplace Not Supported
BeyondTrust Cloud Privilege Broker Supported
LawTrac Not Supported
Mitratech LegalHold Not Supported
Sassafras AllSight Supported
TeamDynamix PPM Supported
Virima Supported
Claim Quadrant Workforce and update features and information
Claim Quadrant Workforce and update features and information
Claim TeamDynamix ITSM and update features and information
Claim TeamDynamix ITSM and update features and information