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Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
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Twilio Flex
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels.
Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications.
Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.
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Birdeye
Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
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Pipedrive
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When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful.
Some Pipedrive top features:
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Opera
Opera is the personal browser chosen for hundreds of millions of people around the world. Opera is the faster browser with less processing capacity than other browsers with a built-in ad blocker that helps load webpages faster.
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Other benefits of Opera browser:
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Afluencer
Influencer marketing made easy. Our influencers post about your product! Instagram, TikTok, YouTube.
Meet authentic Influencers! Our Influencers will post and say awesome things about your product on social media. Influencers create posts and videos for Instagram, TikTok, YouTube, Facebook, X. You choose who you want (by Location, # Followers, Interest, Audience, etc). All Influencers are fellow Afluencer users. Easy to connect and communicate with them through you app. We make intros to Influencers you like. You can DM with each new Influencer through our platform to coordinate your Collab.
Meet verified Influencers, Micro-Influencers and Creators. Real followers.
Pick the perfect Influencers for your marketing. Direct Message with them.
Influencers create posts, reels for Instagram, TikTok, YouTube, Facebook, X.
Result: Authentic user-generated content (UGC) via real infuencer marketing.
Works for affiliate programs, too! Meet Nano-Influencers and Micro-Influencer
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CCM Platform
Napersoft CCM Document Platform 8 is our latest distributed platform solution for Microsoft® Windows and Linux servers. It was developed for today's wired world and offers browser-based computing with many new and advanced features. A platform for medium to very large enterprises that enables Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications via multiple channel support including print, email, text and many more.. And, it supports communications in over 100 different languages including English, Spanish, Chinese, German, French and many more.
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Sendbird
Sendbird's chat, voice, and video APIs power conversations and communities in hundreds of the most innovative apps and products. Sendbird’s feature-rich platform, and pre-fab UI components make developers more productive. We take care of a ton of operational complexity under the hood, so you can power a rich chat service, and life-like voice, and video experiences, and not worry about features, edge cases, reliability, or scale.
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viewneo
Unlock the potential of viewneo, a premier digital signage software solution designed for every scale of business, from small retail locations to global enterprises. Our powerful digital signage platform integrates effortlessly with essential tools like RFID readers and the sophisticated viewneo Butler smart device gateway, setting a new standard in visual communication technology.
Elevate your digital signage network with over 20 plugins from viewneo. These plugins enhance functionalities such as real-time weather, interactive video walls, and seamless integration of social media displays from platforms like Instagram and Facebook. This extensive plugin library allows businesses to craft customized, impactful digital signage content that engages and captivates audiences.
Streamline your digital signage management with viewneo’s robust Content Management System (CMS). This user-friendly system simplifies the scheduling and distribution of content across various location.
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