Pronnel

Pronnel

Profunnel Technologies Private Limited
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About

Pronnel is an AI-powered Omnichannel CRM that helps businesses manage sales, customer support, and marketing from one platform. It combines AI Calling, Voice AI Agents, CRM, AI Chatbot, WhatsApp Business API, workflow automation, and omnichannel communication to automate customer engagement and improve productivity. Manage leads, contacts, pipelines, appointments, and customer conversations while automating follow-ups, reminders, and marketing campaigns. AI voice agents handle inbound and outbound calls, qualify leads, book appointments, and provide multilingual customer support. Connect with customers across voice, WhatsApp, website chat, email, and more from a unified dashboard. Pronnel helps businesses increase conversions, streamline operations, and deliver exceptional customer experiences with powerful AI-driven automation.

About

SendApp is an omnichannel business communication and conversational automation platform designed to help companies manage customer interactions from a single interface. It supports the official WhatsApp Business API, WhatsApp conversations, Telegram, SMS, email, Instagram, Messenger, web chat and voice channels. SendApp provides a centralized team inbox, contact management, AI-powered customer assistance, automated workflows, notifications, campaigns and integrations with external applications and e-commerce platforms. Businesses can use SendApp to automate customer support, sales conversations, transactional notifications, appointment reminders and other communication processes. The platform is designed for companies, agencies, e-commerce businesses and professionals looking to centralize and automate customer communications.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Small and Medium Businesses. Startups.

Audience

Small and medium-sized businesses, enterprises, digital agencies, e-commerce companies, customer support teams, sales teams and professionals looking to centralize and automate customer communications across WhatsApp, web chat, social messaging, SMS, email and voice channels.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10/user/month
Free version available.
Free Version Supported
Free Trial Supported

Pricing

€19/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • SendApp has made it easier for us to keep customer conversations organized and automate some of the messages we previously handled manually. Having the main communication tools available from one dashboard is especially convenient for our team.
  • We use SendApp for both WhatsApp customer conversations and marketing activities. Templates and automation have reduced a lot of repetitive work.
  • Order and delivery messages go out automatically and most people read them. The shared inbox lets dispatch and customer care work together without confusion. Setting up promo campaigns is also pretty straightforward.
  • For us, one of the most useful aspects of SendApp is the possibility of connecting it with our existing systems through APIs. This allowed us to automate several communication processes while our staff can still work from a simple interface.
  • We started using SendApp because managing WhatsApp conversations manually was becoming difficult. Having contacts, conversations and automations in one place has made things much easier for our team.

Cons

  • A few of the more advanced features took some time to get familiar with, but after learning how they work, they’ve helped us save time.
  • Meta's rules for WhatsApp marketing can initially be a little complicated to understand, but once everything is configured the daily workflow is straightforward.
  • Waiting for WhatsApp template approval can take longer than we’d like sometimes.
  • I would like to see even more examples in the technical documentation.
  • Setup took us a little time, especially the Meta side, but support helped us through it

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Profunnel Technologies Private Limited
Founded: 2022
India
pronnel.com

Company Information

SendApp
Founded: 2019
Italy
sendapp.live

Alternatives

Alternatives

Nutaan

Nutaan

Tecosys

Categories

CRM Supported
Project Management Supported
Work Management Supported

Categories

WhatsApp Marketing Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Not Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Work Management Features

Access Roles / Permissions Supported
Calendar Management Supported
Collaboration Tools Supported
CRM Supported
File Storage / File Sharing Supported
Kanban Supported
Messaging / Discussion Supported
Performance Metrics Supported
Project Management Supported
Reporting / Analytics Supported
Resource Management Supported
Strategic Planning Supported
Task Management Supported
Time Tracking Supported
Version Control Supported
Workflow Management Supported

Integrations

Instagram Supported
WhatsApp Supported
Adobe XD Supported
BigRock Supported
Docusign Supported
Figma Supported
Gmail Supported
GoDaddy Email Supported
Google Docs Supported
Google Shopping Supported
Kixie PowerCall & SMS Supported
LinkedIn Supported
Mailjet Supported
Maqsam Supported
Microsoft Outlook Supported
Stripe Corporate Card Supported
Zapier Supported
Zoho Mail Supported
Zoho Sign Supported
monday AI work platform Supported

Integrations

Instagram Supported
WhatsApp Supported
Adobe XD Not Supported
BigRock Not Supported
Docusign Not Supported
Figma Not Supported
Gmail Not Supported
GoDaddy Email Not Supported
Google Docs Not Supported
Google Shopping Not Supported
Kixie PowerCall & SMS Not Supported
LinkedIn Not Supported
Mailjet Not Supported
Maqsam Not Supported
Microsoft Outlook Not Supported
Stripe Corporate Card Not Supported
Zapier Not Supported
Zoho Mail Not Supported
Zoho Sign Not Supported
monday AI work platform Not Supported
Claim Pronnel and update features and information
Claim Pronnel and update features and information
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Claim SendApp and update features and information