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About

Enable seamless and profitable care & repair services. Elevate customer engagement, and watch your bottom line thrive. Prolong fits effortlessly into your existing systems with quick setup & instant benefits realization. Pilot after-sales ROI, secure a state-of-the-art post-purchase experience & increase product sustainability. Top brands trust Prolong because we are the best at increasing business value and boosting customer loyalty. Add up to 15% to the average purchase value thanks to maintenance services. Drive the path towards a circular economy and extend your product lifetime while bringing your CSR results to the next level. Boost your customer retention & increase loyalty by upgrading the post-purchase experience. Increase your product lifespans; less waste, and more value. Elevate your brand's commitment to sustainability by extending the lifespan of each product and reducing waste, all while championing a new era of consumer trust and loyalty.

About

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retailers in search of a tool to seamlessly launch, pilot, and scale impactful white-label care and repair services

Audience

Operations experience management platform for organizations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Prolong
Founded: 2023
France
prolong.io

Company Information

parcelLab
Founded: 2015
United States
parcellab.com

Alternatives

UpOrder

UpOrder

UpOrder by Pantastic

Alternatives

Rewardz

Rewardz

ZepoteQ

Categories

Categories

Returns Management Supported
Shipment Tracking Supported
Shipping Supported

Integrations

Budbee Not Supported
Delhivery Not Supported
FedEx Ship Manager Not Supported
Flip Not Supported
Paack Not Supported
SAP Store Not Supported
SEUR PRO Not Supported
Salesforce Not Supported
Zendesk Not Supported

Integrations

Budbee Supported
Delhivery Supported
FedEx Ship Manager Supported
Flip Supported
Paack Supported
SAP Store Supported
SEUR PRO Supported
Salesforce Supported
Zendesk Supported
Claim Prolong and update features and information
Claim Prolong and update features and information
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Claim parcelLab and update features and information