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About

Managing feature requests shouldn't feel like a full-time job. Your product team spends hours maintaining feedback in spreadsheets and Jira, only for them to become disorganized and abandoned. We help Product teams easily collaborate on feature requests across departments with context from Salesforce and Hubspot. Feedback hits your inbox from every direction. We help product teams cut through the noise. Quantifying request impact and customer details. Surfacing top requests by product area or theme. Ensuring necessary submission details. Create templates so teams can extract all the necessary details. Reducing redundant roadmap questions. Avoid spending hours responding on Slack or email and update teams in a few clicks. Get total revenue impact and customer context. See top requests in areas you manage by common themes. Customer-facing teams encounter product feedback every day.

About

ciopulse is the only Net Promoter-based customer feedback platform built specifically for IT service management. Where traditional 1-to-5 satisfaction surveys invite default ratings and 5 percent response rates, ciopulse uses NPS micro-surveys triggered the moment a ticket is resolved. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. Out of the box, ciopulse provides NPS trend dashboards by team and agent, productivity impact reporting in lost minutes, and benchmark comparisons between internal IT and managed service providers. PulseAI surfaces themes from open-text comments automatically. ciopulse is a ServiceNow Select Partner with a certified Store app, ensuring clean install, automatic upgrades, and data residency inside the customer's ServiceNow instance.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams and companies requiring a tool to collaborate on feature requests and close feedback loops in seconds

Audience

IT service management leaders (CIOs, IT Directors, Service Desk Managers, ITSM Architects) inside mid-market and enterprise organisations across all industries, plus managed service providers measuring satisfaction for their enterprise clients.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Product Signals
United States
www.productsignals.com

Company Information

ciopulse
Founded: 2013
Australia
www.cio-pulse.com

Alternatives

Alternatives

Emotics

Emotics

Adoreboard

Categories

Categories

Integrations

BMC Helix
Freshservice
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Salesforce
ServiceNow
Slack
Zendesk

Integrations

BMC Helix
Freshservice
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Salesforce
ServiceNow
Slack
Zendesk
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