ServiceNow Knowledge ManagementServiceNow
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Related Products
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About
Show them what to do. Easily create and share visual-based training that will empower employees and impress customers! Top 3 Reasons Companies Use Proceed.app. Documenting Company Knowledge. Photo & video based Standard Operating Procedures (SOPs) and guides are easy to create with Proceed.app. They also are less boring for your employees! Training Employees. Pictures are worth a thousand words, which is especially true while training team members. Make your training engaging for your employees with visuals. Supporting Customers. Show your customers how to use and maintain their products with photos and videos. Text-based manuals are the way of the past! New Employees. Reduce your onboarding time with a visual learning experience. Institutional Knowledge. Encourage teammates to capture what they know firsthand. Training & Support. Show your team new things with step-by-step resources.
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About
Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Small businesses looking for a modern solution for using visuals to share knowledge to employees, teammates, and customers
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Audience
Teams looking to increase self-service rates for customers and employees
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$39 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationProceed
United States
proceed.app
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Company InformationServiceNow
Founded: 2004
United States
www.servicenow.com/products/knowledge-management.html
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Not Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
Aisera
Not Supported
Syniti Data Connectivity
Supported
Syniti Knowledge Platform
Supported
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Integrations
Aisera
Supported
Syniti Data Connectivity
Not Supported
Syniti Knowledge Platform
Not Supported
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