ServiceNow Knowledge ManagementServiceNow
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Related Products
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About
Show them what to do. Easily create and share visual-based training that will empower employees and impress customers! Top 3 Reasons Companies Use Proceed.app. Documenting Company Knowledge. Photo & video based Standard Operating Procedures (SOPs) and guides are easy to create with Proceed.app. They also are less boring for your employees! Training Employees. Pictures are worth a thousand words, which is especially true while training team members. Make your training engaging for your employees with visuals. Supporting Customers. Show your customers how to use and maintain their products with photos and videos. Text-based manuals are the way of the past! New Employees. Reduce your onboarding time with a visual learning experience. Institutional Knowledge. Encourage teammates to capture what they know firsthand. Training & Support. Show your team new things with step-by-step resources.
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About
Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Small businesses looking for a modern solution for using visuals to share knowledge to employees, teammates, and customers
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Audience
Teams looking to increase self-service rates for customers and employees
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$39 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationProceed
United States
proceed.app
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Company InformationServiceNow
Founded: 2004
United States
www.servicenow.com/products/knowledge-management.html
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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