PrediCX

PrediCX

Warwick Analytics
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About

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

About

Attempting to build Machine Learning Pipelines internally often takes longer and costs more than planned. And worse, Gartner shows that more than 80% of AI Projects will fail. With Cortex, we help teams get up and running with machine learning faster and cheaper than alternatives, all while putting data to use to improve business outcomes. Empower every team with the ability to create their own AI Predictions. No longer will you need to wait to hire a team and build out costly infrastructure. With Cortex you can create predictions from the data you already have, all through an easy to use web interface. Now everyone is a Data Scientist! Cortex automates the process of turning raw data into Machine Learning Pipelines, eliminating the hardest and most time consuming aspects of AI. These predictions stay accurate and up to date by continuously ingesting new data and updating the underlying model automatically – no human intervention needed.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact and call centers requiring a business telephony application to improve their services

Audience

Business teams looking for no code AI

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$495 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com

Company Information

Vidora
Founded: 2013
United States
vidora.com

Alternatives

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Luminoso

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OnPoint CORTEX

OnPoint - A Koch Engineered Solutions Company
PolyAnalyst

PolyAnalyst

Megaputer Intelligence

Categories

Machine Learning Supported
Text Mining Supported

Categories

Machine Learning Features

Deep Learning Supported
ML Algorithm Library Supported
Model Training Not Supported
Natural Language Processing (NLP) Not Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Not Supported
Templates Supported
Visualization Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Not Supported
Sentiment Analysis Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Not Supported
Graphical Data Presentation Not Supported
Language Detection Not Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Summarization Not Supported
Tagging Supported
Taxonomy Classification Not Supported
Text Analysis Supported
Topic Clustering Supported

Integrations

Salesforce Supported
Adobe Analytics Not Supported
Amazon Web Services (AWS) Not Supported
Ascend Not Supported
Freshdesk Supported
Google Cloud Platform Not Supported
Microsoft Azure Not Supported
MoEngage Not Supported
SAP Business One Supported
SAP Store Supported
Salesforce Agentforce Marketing Not Supported
Segment Not Supported
Snowflake Not Supported
Tableau Not Supported
Zendesk Supported
Zephr Not Supported

Integrations

Salesforce Supported
Adobe Analytics Supported
Amazon Web Services (AWS) Supported
Ascend Supported
Freshdesk Not Supported
Google Cloud Platform Supported
Microsoft Azure Supported
MoEngage Supported
SAP Business One Not Supported
SAP Store Not Supported
Salesforce Agentforce Marketing Supported
Segment Supported
Snowflake Supported
Tableau Supported
Zendesk Not Supported
Zephr Supported
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Claim PrediCX and update features and information
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