PrediCXWarwick Analytics
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Related Products
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About
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
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About
Signpost is the complete solution used by thousands of local businesses to get more reviews and grow revenue. Using Signpost’s smart CRM and automated text and email marketing, over 20,000 local businesses have improved their ratings by 34%, increased their revenue by 14%, and grown their contact list by 3.3X, on average. US-based receptionists are ready at answer calls on behalf of your business. Stop spending hours each day searching through various inboxes. Capture leads while you’re on the job, after hours, or any time in between. Create custom campaigns to re-engage prospects and existing customers. Thousands of businesses trust Signpost with their customer communication. Request a personalized consultation with our team. Manage your customer communications, from lead to customer to repeat business. All the tools you need to beat the competition, all in one place.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Contact and call centers requiring a business telephony application to improve their services
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Audience
Business owners and companies searching for a solution to manage and improve their data analytics operations
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$495 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationWarwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com
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Company InformationSignpost
Founded: 2010
United States
www.signpost.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Machine Learning Features
Deep Learning
Supported
ML Algorithm Library
Supported
Model Training
Not Supported
Natural Language Processing (NLP)
Not Supported
Predictive Modeling
Supported
Statistical / Mathematical Tools
Not Supported
Templates
Supported
Visualization
Supported
Predictive Analytics Features
AI / Machine Learning
Supported
Benchmarking
Not Supported
Data Blending
Not Supported
Data Mining
Supported
Demand Forecasting
Not Supported
For Education
Not Supported
For Healthcare
Not Supported
Modeling & Simulation
Not Supported
Sentiment Analysis
Supported
Text Mining Features
Boolean Queries
Not Supported
Document Filtering
Not Supported
Graphical Data Presentation
Not Supported
Language Detection
Not Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Summarization
Not Supported
Tagging
Supported
Taxonomy Classification
Not Supported
Text Analysis
Supported
Topic Clustering
Supported
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Campaign Management Features
Channel Management
Not Supported
Contact Database
Supported
Email Marketing
Supported
Event Triggered Actions
Supported
Lead Management
Not Supported
Multi-Campaign
Supported
Local Marketing Features
Advertising Management
Supported
CRM
Supported
Email Marketing
Not Supported
Feedback Management
Supported
Live Chat
Not Supported
NAP Management (Name/Address/Phone)
Supported
Online Listings Management
Not Supported
PR Management
Not Supported
Reporting / Analytics
Supported
Review Management
Supported
SEO Management
Not Supported
Social Media Management
Not Supported
Store Locator
Not Supported
Website Management
Not Supported
Referral Features
Affiliate Marketing
Not Supported
Campaign Management
Supported
Contact Management
Not Supported
Employee Referral Management
Not Supported
Feedback Management
Supported
Lead Engagement
Not Supported
Loyalty Program
Supported
Referral Tracking
Not Supported
Rewards Management
Not Supported
Reputation Management Features
Campaign Management
Supported
Gamification
Not Supported
Response Management
Not Supported
Review Generation
Supported
Review Monitoring
Not Supported
Sentiment Analysis
Not Supported
Social Media Metrics
Not Supported
Social Media Monitoring
Not Supported
White Label
Not Supported
Review Management Features
Campaign Management
Supported
Dashboard
Supported
Negative Feedback Management
Supported
Response Management
Not Supported
Review Monitoring
Supported
Review Notification
Supported
Review Request
Supported
Sentiment Analysis
Not Supported
Social Sharing
Supported
White Label
Not Supported
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Integrations
Constant Contact
Not Supported
Facebook
Not Supported
FreshBooks
Not Supported
Freshdesk
Supported
Kixie PowerCall & SMS
Not Supported
Mailchimp
Not Supported
QuickBooks Online
Not Supported
SAP Business One
Supported
SAP Store
Supported
Salesforce
Supported
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Integrations
Constant Contact
Supported
Facebook
Supported
FreshBooks
Supported
Freshdesk
Not Supported
Kixie PowerCall & SMS
Supported
Mailchimp
Supported
QuickBooks Online
Supported
SAP Business One
Not Supported
SAP Store
Not Supported
Salesforce
Not Supported
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