PrediCX

PrediCX

Warwick Analytics
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About

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

About

Software that coaches teams to develop the habits that lead to high performance. Be that regular performance check-in, employee development conversations or defining and using a team charter - the Saberr platform gives managers the confidence, knowledge and tools to get the best from their team. Today’s leaders have huge demands on their time. This is why we focus on development in the flow of work. Timely, smart, nudges and a huge library of learning materials give leaders the help they need in the moment and on-demand. Make continuous coaching conversations a reality with Saberr. And keep a complete history of everything discussed to make annual reviews a breeze. We focus on the people element of change programs. Helping managers connect with the new direction and cascade change agendas to their team. It’s the best way to make top-down strategies work from the bottom up.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact and call centers requiring a business telephony application to improve their services

Audience

Performance development platform for managers and teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$495 per month
Free Version
Free Trial

Pricing

$268.50 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com

Company Information

Saberr
Founded: 2013
United Kingdom
www.saberr.com

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Categories

Categories

Predictive Analytics Features

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Text Mining Features

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Integrations

Freshdesk
SAP Business One
SAP Store
Salesforce
Zendesk

Integrations

Freshdesk
SAP Business One
SAP Store
Salesforce
Zendesk
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