PrediCX

PrediCX

Warwick Analytics
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About

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

About

Software that coaches teams to develop the habits that lead to high performance. Be that regular performance check-in, employee development conversations or defining and using a team charter - the Saberr platform gives managers the confidence, knowledge and tools to get the best from their team. Today’s leaders have huge demands on their time. This is why we focus on development in the flow of work. Timely, smart, nudges and a huge library of learning materials give leaders the help they need in the moment and on-demand. Make continuous coaching conversations a reality with Saberr. And keep a complete history of everything discussed to make annual reviews a breeze. We focus on the people element of change programs. Helping managers connect with the new direction and cascade change agendas to their team. It’s the best way to make top-down strategies work from the bottom up.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact and call centers requiring a business telephony application to improve their services

Audience

Performance development platform for managers and teams

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$495 per month
Free Version Not Supported
Free Trial Supported

Pricing

$268.50 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com

Company Information

Saberr
Founded: 2013
United Kingdom
www.saberr.com

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Categories

Machine Learning Supported
Text Mining Supported

Categories

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Not Supported
Sentiment Analysis Supported

Machine Learning Features

Deep Learning Supported
ML Algorithm Library Supported
Model Training Not Supported
Natural Language Processing (NLP) Not Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Not Supported
Templates Supported
Visualization Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Not Supported
Graphical Data Presentation Not Supported
Language Detection Not Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Summarization Not Supported
Tagging Supported
Taxonomy Classification Not Supported
Text Analysis Supported
Topic Clustering Supported

Integrations

Freshdesk Supported
SAP Business One Supported
SAP Store Supported
Salesforce Supported
Zendesk Supported

Integrations

Freshdesk Not Supported
SAP Business One Not Supported
SAP Store Not Supported
Salesforce Not Supported
Zendesk Not Supported
Claim PrediCX and update features and information
Claim PrediCX and update features and information
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Claim Saberr and update features and information