PrediCXWarwick Analytics
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Related Products
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About
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
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About
Software that coaches teams to develop the habits that lead to high performance. Be that regular performance check-in, employee development conversations or defining and using a team charter - the Saberr platform gives managers the confidence, knowledge and tools to get the best from their team. Today’s leaders have huge demands on their time. This is why we focus on development in the flow of work. Timely, smart, nudges and a huge library of learning materials give leaders the help they need in the moment and on-demand. Make continuous coaching conversations a reality with Saberr. And keep a complete history of everything discussed to make annual reviews a breeze. We focus on the people element of change programs. Helping managers connect with the new direction and cascade change agendas to their team. It’s the best way to make top-down strategies work from the bottom up.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Contact and call centers requiring a business telephony application to improve their services
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Audience
Performance development platform for managers and teams
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$495 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$268.50 per month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationWarwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com
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Company InformationSaberr
Founded: 2013
United Kingdom
www.saberr.com
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Categories |
Categories |
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Predictive Analytics Features
AI / Machine Learning
Supported
Benchmarking
Not Supported
Data Blending
Not Supported
Data Mining
Supported
Demand Forecasting
Not Supported
For Education
Not Supported
For Healthcare
Not Supported
Modeling & Simulation
Not Supported
Sentiment Analysis
Supported
Machine Learning Features
Deep Learning
Supported
ML Algorithm Library
Supported
Model Training
Not Supported
Natural Language Processing (NLP)
Not Supported
Predictive Modeling
Supported
Statistical / Mathematical Tools
Not Supported
Templates
Supported
Visualization
Supported
Text Mining Features
Boolean Queries
Not Supported
Document Filtering
Not Supported
Graphical Data Presentation
Not Supported
Language Detection
Not Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Summarization
Not Supported
Tagging
Supported
Taxonomy Classification
Not Supported
Text Analysis
Supported
Topic Clustering
Supported
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Integrations
Freshdesk
Supported
SAP Business One
Supported
SAP Store
Supported
Salesforce
Supported
Zendesk
Supported
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Integrations
Freshdesk
Not Supported
SAP Business One
Not Supported
SAP Store
Not Supported
Salesforce
Not Supported
Zendesk
Not Supported
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