PointInsight vs. ManageEngine ServiceDesk Plus Comparison


PointInsight LinkEdge Technologies	ManageEngine ServiceDesk Plus ManageEngine 5.0 out of 5 stars
Learn More about PointInsight Update Features for PointInsight	Learn More about ManageEngine ServiceDesk Plus Update Features for ManageEngine ServiceDesk Plus	Add To Compare	Add To Compare

PointInsight	ManageEngine ServiceDesk Plus
		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 4.6 out of 5 stars 2,199 Ratings Visit Website for Freshservice Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 4.3 out of 5 stars 8,616 Ratings Visit Website for Zendesk ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 4.9 out of 5 stars 25 Ratings Visit Website for ServoDesk EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 4.8 out of 5 stars 50 Ratings Visit Website for EcholoN Odoo Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible. 4.2 out of 5 stars 1,729 Ratings Visit Website for Odoo Project Insight Project Insight is strategic project, program, and portfolio management (PPM) software that gives organizations a complete picture of work across their business. By connecting projects, resources, capacity, schedules, budgets, and strategic priorities in one central command center, Project Insight creates the connected project data backbone needed for reliable reporting, forecasting, executive decision making, and AI analysis. Manage work at the project, program, or portfolio level while integrating with tools your teams already use, including Jira, Azure DevOps, Microsoft, Salesforce, ServiceNow, and HubSpot. Eliminate manual data reconciliation and gain visibility across departments without forcing everyone into the same system. From interactive Gantt charts and Kanban boards to resource capacity planning, financial tracking, project intake, and portfolio reporting, Project Insight connects the information leaders need to understand what's underway, who has capacity, what projects cost, and how investments support business goals. AI-powered capabilities help teams generate project templates, capture meeting action items, suggest resources, forecast capacity, and evaluate tradeoffs through what-if simulations. Whether you're moving beyond spreadsheets or managing a sophisticated PMO, Project Insight offers configurable workflows, customizable processes, dedicated onboarding support, and free view-only seats for clients and stakeholders. 4.5 out of 5 stars 122 Ratings Visit Website for Project Insight Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 4.7 out of 5 stars 869 Ratings Visit Website for Sogolytics ClickUp Every day your team loses hours bouncing between disconnected apps. The problem isn't your people. It's that your software was never built to work together. Bundling tools doesn't fix it. You need convergence. ClickUp is one platform where projects, docs, chat, goals, and AI share the same foundation so nothing gets lost. AI Agents handle busywork around the clock. Context is always intact. Your whole operation finally runs like it should. Tasks, 15+ views, automations, real-time docs, built-in chat, time tracking, whiteboards, goals with automatic rollups, and 1,000+ integrations. All connected. All in one place. Enterprise-ready: SOC 2 Type II, SSO/SAML, advanced permissions. Trusted by teams from startups to the Fortune 500. Stop patching a broken system. Get back the hours your team was never supposed to lose. Free Forever plan available. No credit card required. 4.6 out of 5 stars 19,572 Ratings Visit Website for ClickUp ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 4.5 out of 5 stars 36 Ratings Visit Website for ScreenMeet
PointInsight: About PointInsight provides a simple, easy-to-use, customizable web-based business process portal that streamlines the tasks, issues and project life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid-sized enterprises to small businesses. It is specially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with a built-in customizable search features for instant business intelligence features such as alerts, reports and emails. Make business operations scalable by automating, standardizing and making all kind of human-centric business processes intuitive.	ManageEngine ServiceDesk Plus: About Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
PointInsight: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	ManageEngine ServiceDesk Plus: Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
PointInsight: Audience Companies searching for an advanced Issue Tracking solution	ManageEngine ServiceDesk Plus: Audience IT service desks
PointInsight: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	ManageEngine ServiceDesk Plus: Support Phone Support Supported 24/7 Live Support Supported Online Supported
PointInsight: API Offers API Not Supported	ManageEngine ServiceDesk Plus: API Offers API Not Supported
PointInsight: Screenshots and Videos View more images or videos	ManageEngine ServiceDesk Plus: Screenshots and Videos View more images or videos
PointInsight: Pricing $500 one-time payment Free Version Not Supported Free Trial Not Supported	ManageEngine ServiceDesk Plus: Pricing $120.00/year/user Free Version Supported Free Trial Supported
PointInsight: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	ManageEngine ServiceDesk Plus: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.7 / 5 Read all reviews
	ManageEngine ServiceDesk Plus: Pros & Cons from Real Users Pros ManageEngine ServiceDesk Plus is a full-featured IT service management (ITSM) solution that supports incident, problem, change, and asset management from a single platform. The intuitive ticketing system helps track and resolve issues efficiently, with automation for workflows, SLAs, and approvals that significantly reduce manual effort. Integration with Active Directory simplifies user onboarding and access control, while automation rules, templates, and canned responses speed up service delivery. Built-in reporting and dashboards provide visibility into helpdesk performance, SLA compliance, and ticket trends. Asset management features (hardware/software inventory, license tracking) help with compliance and cost control. It also supports a self-service portal where users can raise tickets and view knowledge base articles, reducing helpdesk load. ManageEngine ServiceDesk Plus is a solid and practical ITSM tool for daily IT operations, especially for small to mid-size IT and NOC teams. It handles incident, request, change, and asset management well, and SLA tracking and escalations are useful for real production environments. Integration with other ManageEngine tools is a big plus if you are already using their ecosystem. The tool is reliable, but the UI feels a bit old, reporting and customization can be time-consuming, and performance can slow down with large data. Support quality can be hit or miss. Overall, it’s a good, cost-effective option for teams that want full ITIL features without paying enterprise-level pricing ManageEngine ServiceDesk Plus is a solid and practical ITSM tool for daily IT operations, especially for small to mid-size IT and NOC teams. It handles incident, request, change, and asset management well, and SLA tracking and escalations are useful for real production environments. Integration with other ManageEngine tools is a big plus if you are already using their ecosystem. The tool is reliable, but the UI feels a bit old, reporting and customization can be time-consuming, and performance can slow down with large data. Support quality can be hit or miss. Overall, it’s a good, cost-effective option for teams that want full ITIL features without paying enterprise-level pricing. Cons Initial setup — including configuring workflows, forms, SLAs, and integrations — can take time depending on your process maturity. Some advanced ITSM features are easier to work with if you’re familiar with ITIL concepts, so there’s a learning curve for teams new to structured service management. Custom report creation beyond the built-in templates can feel limited and may require workarounds. The UI is functional but can feel dense with many options for new users. Mobile app features are solid but occasionally have gaps compared to the full web experience. While ManageEngine ServiceDesk Plus is a capable ITSM tool, the user interface feels dated and not as intuitive as some modern competitors. Initial setup, customization, and workflow configuration can be complex and require significant time and ITSM knowledge. Reporting and dashboard customization are limited unless advanced configurations are done, and performance can slow down as the ticket and asset database grows. Additionally, technical support quality can be inconsistent, which can be frustrating during critical production issues. While ManageEngine ServiceDesk Plus is a capable ITSM tool, the user interface feels dated and not as intuitive as some modern competitors. Initial setup, customization, and workflow configuration can be complex and require significant time and ITSM knowledge. Reporting and dashboard customization are limited unless advanced configurations are done, and performance can slow down as the ticket and asset database grows. Additionally, technical support quality can be inconsistent, which can be frustrating during critical production issues.
PointInsight: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	ManageEngine ServiceDesk Plus: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
PointInsight: Company Information LinkEdge Technologies Founded: 1988 United States linkedge.com	ManageEngine ServiceDesk Plus: Company Information ManageEngine India www.manageengine.com/products/service-desk/
PointInsight: Alternatives Wowdesk	ManageEngine ServiceDesk Plus: Alternatives Serviceaide 4.2 out of 5 stars
PointInsight: Cayzu	ManageEngine ServiceDesk Plus: EcholoN mIT solutions GmbH 4.8 out of 5 stars
PointInsight: ManageEngine ServiceDesk Plus ManageEngine 5.0 out of 5 stars	ManageEngine ServiceDesk Plus: SysAid SysAid Technologies 4.7 out of 5 stars
PointInsight: NetResults Tracker NetResults	ManageEngine ServiceDesk Plus: Freshservice Freshworks 4.6 out of 5 stars
PointInsight: ServiceWise TechExcel View All	ManageEngine ServiceDesk Plus: SolarWinds Service Desk SolarWinds View All
PointInsight: Categories Help Desk Supported Issue Tracking Supported	ManageEngine ServiceDesk Plus: Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Asset Tracking Supported Contract Management Supported Help Desk Supported Incident Management Supported Issue Tracking Supported IT Asset Management Supported IT Service Supported ITSM Supported Project Management Supported Service Desk Supported Service Request Management Supported SLA Management Supported
PointInsight: Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported	ManageEngine ServiceDesk Plus: Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Not Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Not Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported Show More Features Asset Tracking Features Activity Tracking Supported Audit Trails Supported Barcoding / RFID Supported Checkout / Check-In Not Supported Depreciation Tracking Supported Disposal Tracking Supported Inventory Management Supported Location Tracking Not Supported QR Codes Not Supported Reservations Not Supported Service History Supported Contract Management Features Buy Side (Suppliers) Supported Completion Tracking Supported Compliance Tracking Not Supported Contract Lifecycle Management Not Supported Electronic Signature Not Supported Full Text Search Supported Government Contracts Supported Pre-built Templates Not Supported Sell Side (Customers) Supported Specialty Contracts Not Supported Version Control Not Supported Workflow Management Not Supported IT Asset Management Features Asset Tracking Not Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Not Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Not Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported Incident Management Features Audit Trail Not Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Not Supported IT Incident Management Not Supported OSHA Compliance Not Supported Root-Cause Diagnosis Not Supported Safety Management Not Supported Task Management Not Supported Ticket Management Supported Project Management Features Agile Methodologies Not Supported Budget Management Not Supported Client Portal Not Supported Collaboration Tools Not Supported Cost-to-Completion Tracking Not Supported Customizable Templates Not Supported Gantt Charts Supported Idea Management Not Supported Kanban Board Not Supported Milestone Tracking Supported Portfolio Management Supported Resource Management Supported Time & Expense Tracking Supported Traditional Methodologies Not Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Supported Self Service Portal Supported SLA Management Supported
PointInsight: Integrations Axonius Not Supported Bizzy Not Supported Blink Not Supported Chronicle SOAR Not Supported Mail360 Not Supported ManageEngine Applications Manager Not Supported ManageEngine Mobile Device Manager Plus Not Supported ManageEngine Network Configuration Manager Not Supported ManageEngine Patch Manager Plus Not Supported ManageEngine Vulnerability Manager Plus Not Supported Microsoft Teams Not Supported Quickwork Not Supported Silk Security Not Supported Workativ Not Supported Wufoo Not Supported Zero Incident Framework Not Supported Zoho Assist Not Supported Zoho Voice Not Supported eG Enterprise Not Supported tenfold Not Supported Show More Integrations	ManageEngine ServiceDesk Plus: Integrations Axonius Supported Bizzy Supported Blink Supported Chronicle SOAR Supported Mail360 Supported ManageEngine Applications Manager Supported ManageEngine Mobile Device Manager Plus Supported ManageEngine Network Configuration Manager Supported ManageEngine Patch Manager Plus Supported ManageEngine Vulnerability Manager Plus Supported Microsoft Teams Supported Quickwork Supported Silk Security Supported Workativ Supported Wufoo Supported Zero Incident Framework Supported Zoho Assist Supported Zoho Voice Supported eG Enterprise Supported tenfold Supported Show More Integrations View All 34 Integrations
PointInsight: Claim PointInsight and update features and information Claim PointInsight and update features and information	ManageEngine ServiceDesk Plus: Claim ManageEngine ServiceDesk Plus and update features and information Claim ManageEngine ServiceDesk Plus and update features and information