Related Products
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About
PilotPM is an AI-native customer operations platform that unifies support, customer success, product feedback, retention, and engagement in one place. Instead of a stack of point tools, teams run their whole customer lifecycle on one customer brain: AI agents draft replies, triage and route conversations, escalate to a human when needed, summarize threads, and surface health, churn-risk and expansion signals — all grounded in real customer context.
It connects to the tools teams already use: Slack, HubSpot, Jira, Linear, GitHub, Stripe, Shopify, Snowflake, Google Workspace, WhatsApp, Instagram, the App Store and Google Play, plus a custom API.
Pricing is flat and predictable — five tiers from a free plan up to enterprise, with AI inference included and one credit pool across every action, no per-resolution charges. Best for SMB and mid-market SaaS and technology teams.
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About
Since 2014, UserIQ has helped businesses realize the full value of customer success by equipping teams with the product intelligence, customer insights, and user engagement tools needed to fight churn, grow the account, and align the entire business around users’ needs. UserIQ empowers CS teams to focus all departments on achieving users’ unique goals. With our platform, customer success becomes a business mindset, not just a function.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Product, support, and customer success teams at SMB and mid-market SaaS and technology companies handling high volumes of customer conversations.
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Audience
B2B SaaS Subscription Businesses
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
Free
Free plan; paid from $149/month
Free Version
Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPilotPM
Founded: 2026
United States
pilotpm.ai
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Company InformationUserIQ
Founded: 2014
United States
www.useriq.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Success Features
Account Alerts
Not Supported
Account Management
Supported
Communication Management
Not Supported
Customer Engagement
Supported
Customer Lifecycle Management
Not Supported
Health Score
Supported
Onboarding
Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Supported
Win / Loss Analysis
Not Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Not Supported
Trend Analysis
Supported
SaaS Management Features
License Management
Not Supported
Onboarding
Supported
Renewal Management
Not Supported
SaaS Operations Management
Not Supported
Shadow IT Detection
Not Supported
Spend Management
Not Supported
Subscription Management
Not Supported
Usage Tracking / Analytics
Supported
Vendor Management
Not Supported
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Integrations
App Store
Supported
GitHub
Supported
Google Play
Supported
Google Workspace
Supported
HubSpot CRM
Supported
Instagram
Supported
Jira
Supported
Linear
Supported
Shopify
Supported
Slack
Supported
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Integrations
App Store
Not Supported
GitHub
Not Supported
Google Play
Not Supported
Google Workspace
Not Supported
HubSpot CRM
Not Supported
Instagram
Not Supported
Jira
Not Supported
Linear
Not Supported
Shopify
Not Supported
Slack
Not Supported
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