Audience
Product, support, and customer success teams at SMB and mid-market SaaS and technology companies handling high volumes of customer conversations.
About PilotPM
PilotPM is an AI-native customer operations platform that unifies support, customer success, product feedback, retention, and engagement in one place. Instead of a stack of point tools, teams run their whole customer lifecycle on one customer brain: AI agents draft replies, triage and route conversations, escalate to a human when needed, summarize threads, and surface health, churn-risk and expansion signals — all grounded in real customer context.
It connects to the tools teams already use: Slack, HubSpot, Jira, Linear, GitHub, Stripe, Shopify, Snowflake, Google Workspace, WhatsApp, Instagram, the App Store and Google Play, plus a custom API.
Pricing is flat and predictable — five tiers from a free plan up to enterprise, with AI inference included and one credit pool across every action, no per-resolution charges. Best for SMB and mid-market SaaS and technology teams.
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Pricing
Starting Price:
Free
Pricing Details:
Free plan; paid from $149/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
PilotPM
Founded: 2026
United States
pilotpm.ai
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Cloud
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