Simplii

Simplii

1.0 out of 5 stars
PhoneIQ Simplii

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PhoneIQ:

About

PhoneIQ is built from the ground up for companies on Salesforce, delivering the best telephony integration for Salesforce Lightning. A truly unified communications solution that blends HD voice, video and messaging. The only Salesforce CTI that delivers fully integrated voice, SMS, video and messaging across desktop and mobile. Leverage automatic call logging, disposition codes, tags, click to dial, screen pop, auto-dialing, and much more! Dramatically increase agent productivity by creating custom PhoneIQ workflows that streamline Sales and Service processes within Salesforce, like call logging, case & task creation and more. Manage your entire phone system and contact center platform from within Salesforce. With PhoneIQ, everything from system management to call handling and advanced analytics can be instantly accessed through your CRM.
Simplii:

About

Simplii’s click to call feature gives you the ability to go from browsing the internet to calling out with one simple click. Any phone number that appears on your Chrome browser will be clickable once you have this feature enabled. With our Fusion extension, any incoming call to your phone will also pop up across any tab on your Chrome browser. Screen Pops have options for you to answer or reject calls, respond with text messages, and even the ability to transfer or place calls on hold right from your screen. On top of that, you can type notes and contact information right into the Screen Pop, which immediately saves that information onto your contacts. With any integrated Simplii CRM, all call history, call recordings, SMS messages, dispositions, and notes are logged in real time to your CRM. Just connect your CRM account with Fusion to watch the logs record automatically.
PhoneIQ:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Simplii:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
PhoneIQ:

Audience

Companies that use Salesforce looking for an all-in-one communications solution
Simplii:

Audience

Companies seeking for a VoIP service provider
PhoneIQ:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Simplii:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
PhoneIQ:

API

Offers API Not Supported
Simplii:

API

Offers API Not Supported
PhoneIQ:

Screenshots and Videos

Simplii:

Screenshots and Videos

PhoneIQ:

Pricing

$25 per user per month
Free Version Not Supported
Free Trial Supported
Simplii:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
PhoneIQ:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Simplii:

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.0 / 5
design 1.5 / 5
support 1.0 / 5
Simplii:

Pros & Cons from Real Users

Pros

  • WHEN it works that it logs calls in my CRM. I have client photos in my CRM that pop up when they call, makes me feel like I am talking directly to them.
  • It had to take more effort to fail this hard than to "Simplii" make a product that works. Oh, the irony.

Cons

  • It DOESN'T work!!!! They will troubleshoot for an hour and less than 24 hrs it won't connect again, they swear it isn't their side. They are doing updates which is making it incredibly worse. DON'T do it!!!!!
  • For such a simple app, these devs clearly have no idea what they're doing. I never know from minute to minute if my business phone is able to make and receive calls and texts or not. Support is clueless. They had to build a clear cache button into the app as a last resort and even that doesn't work right. My $2M+ business is currently dead in the water with no response from support.
PhoneIQ:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Simplii:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
PhoneIQ:

Company Information

PhoneIQ
Founded: 2018
United States
www.phoneiq.co
Simplii:

Company Information

Simplii
Founded: 2017
United States
www.simplii.net
PhoneIQ:

Alternatives

Simplii:

Alternatives

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Calilio

4.5 out of 5 stars
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net2phone

net2phone

4.4 out of 5 stars
Simplii:
Quo

Quo

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Simplii:
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TeleCMI

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Simplii:
PhoneIQ:

Categories

Auto Dialer Supported
Call Center Supported
Cloud PBX Supported
Sales Dialers Supported
Simplii:

Categories

Business VoIP Supported
Cloud PBX Supported
PhoneIQ:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Not Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
PhoneIQ:

Integrations

Salesforce Supported
ActiveCampaign Not Supported
Autotask PSA Not Supported
Copper Not Supported
EZLynx Not Supported
GleanQuote Not Supported
Gong Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Infinity Not Supported
Insightly Not Supported
JobNimbus Not Supported
Odoo Not Supported
Ontraport Not Supported
Podio Not Supported
Salesforce Agentforce Service Supported
WHMCS Not Supported
Zendesk Not Supported
Simplii:

Integrations

Salesforce Supported
ActiveCampaign Supported
Autotask PSA Supported
Copper Supported
EZLynx Supported
GleanQuote Supported
Gong Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Infinity Supported
Insightly Supported
JobNimbus Supported
Odoo Supported
Ontraport Supported
Podio Supported
Salesforce Agentforce Service Not Supported
WHMCS Supported
Zendesk Supported
PhoneIQ:
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