Verint SocialVerint
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Related Products
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About
Penguine Pulse is a web-based workspace for social media operations. It brings content planning and publishing workflows, connected-account conversations, social media analytics, and source-linked research into one place. Teams can use AI Studio with workspace context and organize who owns a response or next action. The public website offers a demo request and free planning, measurement, social listening and reputation response worksheets. Those resources include source notes and illustrative examples; they are not customer benchmarks.
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About
When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Marketing teams, agencies, and brand teams managing social content, connected-account conversations and performance reporting.
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Audience
Companies of all sizes
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPenguine Pulse
penguinepulse.com
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Company InformationVerint
Founded: 1994
United States
verint.com
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AlternativesNo Alternatives
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Alternatives |
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Categories |
Categories |
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Integrations
Facebook
Not Supported
Instagram
Not Supported
LinkedIn
Not Supported
X (Twitter)
Not Supported
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Integrations
Facebook
Supported
Instagram
Supported
LinkedIn
Supported
X (Twitter)
Supported
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