Supportzeal

Supportzeal

Brandscalez Digitial Enterprise
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About

Parnidia AI Chat Agent is an AI chatbot for e-commerce and customer service that answers customers in seconds on your website, email, Messenger, Instagram and WhatsApp, 24/7. It resolves support questions from your own data (never the open web), recommends products, tracks orders, checks stock and hands chats to your team with an AI summary. It replies in any language modern LLMs support. Done-for-you setup: Parnidia builds the knowledge base, connects Shopify, WooCommerce, Magento, PrestaShop, HubSpot, Pipedrive or any system with an API, and launches in up to 4 weeks with about 2 hours of your team's time. The included AI-first Helpdesk gives your team one inbox, live hand-off and conversation insights. Results: Open24 cut support costs by 60%, Verskis.lt automates about 80% of inquiries, Home by NB reached 587% ROI. Plans from 99 EUR per month. GDPR-aligned with a signed DPA.

About

Supportzeal offers an AI chatbot platform for businesses, providing 24/7 customer support, lead generation, and growth. It addresses issues like long wait times, support training inefficiencies, lead tracking, and ticket volumes. Its AI chatbot handles 90% of queries instantly in 80+ languages, powered by advanced AI like OpenAI's ChatGPT. Features include multilingual support, lead capture, live monitoring, team collaboration, human agent handoff, custom branding, and CRM integration. Use cases include customer support, e-commerce, knowledge management, event registration, feedback collection, appointment scheduling, and tutoring. Supportzeal boosts customer experiences, team productivity, and reduces costs compared to hiring staff. Competitive pricing includes a free plan and a 3-month OFF on annual subscriptions, making AI chatbots accessible to businesses of all sizes.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

E-commerce stores and online shops, plus clinics, SaaS platforms and service companies that want to automate customer service

Audience

SME, Startup, Enterprise

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.
Free Version Not Supported
Free Trial Not Supported

Pricing

$37/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • The AI chatbot responds quickly and accurately to customer questions. It helps improve communication efficiency, reduces response times, and ensures customers always receive the information they need without delays.
  • Everything: communication, service, help, empathy, accuracy, precision and quality. Only the best reviews.
  • Highly responsive and committed team from day one; Deep understanding of our needs and proactive in finding the best solutions; Smooth integration that improved user experience and streamlined inquiry management; Flexible approach, thorough consultations, and fast delivery.
  • Quick and efficient collaboration with the team, successful implementation and integration.
  • The chatbot has helped us gain a deeper understanding of our customers’ needs and the most frequently asked questions. It has improved the presentation of information and enhanced the overall functionality of our website. The tool has proven valuable both for our visitors and for our team, which is committed to delivering the highest quality of service. Collaboration with Parnidia has been outstanding. From the very beginning, communication was smooth, prompt, and professional. The team actively proposed solutions perfectly tailored to our needs, and all our requests were fulfilled with high quality and efficiency. We felt a true sense of partnership throughout the process.

Cons

  • Nothing to complain about — the system runs smoothly, and I haven’t encountered any issues or drawbacks.
  • I have no complaints, everything is done flawlessly and with the highest quality.
  • We have not encountered any drawbacks or negative aspects throughout our collaboration to date.
  • N/A.
  • There were no negative experiences or drawbacks to report.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Parnidia
Founded: 2024
Lithuania
www.parnidia.com

Company Information

Brandscalez Digitial Enterprise
Founded: 2024
India
www.supportzeal.ai/

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TemplateTrip

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API2Cart

API2Cart

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Categories

Chatbot Supported

Categories

Chatbot Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Integrations

Adobe Commerce Supported
BigCommerce Supported
Confluence Supported
Facebook Messenger Supported
Gmail Supported
Google Drive Supported
HubSpot CRM Supported
Instagram Supported
Magento Supported
Microsoft Outlook Supported
Microsoft SharePoint Supported
Notion Supported
Omnisend Supported
Paysera Supported
Pipedrive Supported
PrestaShop Supported
Salesforce Supported
Shopify Supported
WhatsApp Supported
WooCommerce Supported

Integrations

Adobe Commerce Not Supported
BigCommerce Not Supported
Confluence Not Supported
Facebook Messenger Not Supported
Gmail Not Supported
Google Drive Not Supported
HubSpot CRM Not Supported
Instagram Not Supported
Magento Not Supported
Microsoft Outlook Not Supported
Microsoft SharePoint Not Supported
Notion Not Supported
Omnisend Not Supported
Paysera Not Supported
Pipedrive Not Supported
PrestaShop Not Supported
Salesforce Not Supported
Shopify Not Supported
WhatsApp Not Supported
WooCommerce Not Supported
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