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About

Parnidia AI Chat Agent is an AI chatbot for e-commerce and customer service that answers customers in seconds on your website, email, Messenger, Instagram and WhatsApp, 24/7. It resolves support questions from your own data (never the open web), recommends products, tracks orders, checks stock and hands chats to your team with an AI summary. It replies in any language modern LLMs support. Done-for-you setup: Parnidia builds the knowledge base, connects Shopify, WooCommerce, Magento, PrestaShop, HubSpot, Pipedrive or any system with an API, and launches in up to 4 weeks with about 2 hours of your team's time. The included AI-first Helpdesk gives your team one inbox, live hand-off and conversation insights. Results: Open24 cut support costs by 60%, Verskis.lt automates about 80% of inquiries, Home by NB reached 587% ROI. Plans from 99 EUR per month. GDPR-aligned with a signed DPA.

About

Personalize your eCommerce website, pick a theme, specific features, and everything your brand needs. PrestaShop allows ambitious entrepreneurs and companies to create and develop their own eCommerce site. Our open-source software unites a global community. With nearly 300,000 sites already using its software across the globe, PrestaShop is the leading open-source eCommerce solution in Europe and Latin America. As a key partner in the digitalization of commerce, PrestaShop aims to become the reference commerce platform for the growth of businesses around the world, by building on its values, audacity, proximity, tenacity, and engagement. Thanks to PrestaShop Essentials, its suite of modules that offers secure payment solutions worldwide, performance analysis and web marketing, and PrestaShop Platform, its hosting offer, PrestaShop allows companies to easily deploy their business on a larger scale.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

E-commerce stores and online shops, plus clinics, SaaS platforms and service companies that want to automate customer service

Audience

Companies seeking a solution to build and scale their business and grow their opportunities

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • The AI chatbot responds quickly and accurately to customer questions. It helps improve communication efficiency, reduces response times, and ensures customers always receive the information they need without delays.
  • Everything: communication, service, help, empathy, accuracy, precision and quality. Only the best reviews.
  • Highly responsive and committed team from day one; Deep understanding of our needs and proactive in finding the best solutions; Smooth integration that improved user experience and streamlined inquiry management; Flexible approach, thorough consultations, and fast delivery.
  • Quick and efficient collaboration with the team, successful implementation and integration.
  • The chatbot has helped us gain a deeper understanding of our customers’ needs and the most frequently asked questions. It has improved the presentation of information and enhanced the overall functionality of our website. The tool has proven valuable both for our visitors and for our team, which is committed to delivering the highest quality of service. Collaboration with Parnidia has been outstanding. From the very beginning, communication was smooth, prompt, and professional. The team actively proposed solutions perfectly tailored to our needs, and all our requests were fulfilled with high quality and efficiency. We felt a true sense of partnership throughout the process.

Cons

  • Nothing to complain about — the system runs smoothly, and I haven’t encountered any issues or drawbacks.
  • I have no complaints, everything is done flawlessly and with the highest quality.
  • We have not encountered any drawbacks or negative aspects throughout our collaboration to date.
  • N/A.
  • There were no negative experiences or drawbacks to report.

Pros & Cons from Real Users

Pros

  • PrestaShop offers a multi-store management service, which allows the user administrator to manage several online stores from the same platform for their convenience and to coordinate the back office. The platform is open source, making it possible to study and modify the software's source code to adapt it to the needs and tastes of the users who use its functions. Its multi-currency system adopts the vast majority of payment gateways and allows to manage financial operations such as purchases, sales and collections in different currencies for accessibility and extension of products to different parts of the world. It also offers a multi-language system which integrates more than 75 different languages for the convenience of use, use and reach of users who do not know English.

Cons

  • It is required to go to web developers to learn how to use its functions since it is open source and they do not offer tutoring or guidance for its use. While it is true that PrestaShop is free and offers templates to customize virtual stores, the reality is that the integrated templates are extremely simple and if you want to purchase a more colorful one you must pay a somewhat high fee for an application that is constituted for being free. The platform becomes slow and unstable at times which even generates the loss of information, does not work if you want to restore and tends to block the business management.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Parnidia
Founded: 2024
Lithuania
www.parnidia.com

Company Information

PrestaShop
Founded: 2007
United States
www.prestashop.com

Alternatives

Alternatives

MOON Chat

MOON Chat

THE MOON Agency
Ochatbot

Ochatbot

Ometrics
TemplateTrip

TemplateTrip

Webzeel Service
TemplateTrip

TemplateTrip

Webzeel Service
API2Cart

API2Cart

MagneticOne
API2Cart

API2Cart

MagneticOne

Categories

Chatbot Supported

Categories

B2B eCommerce Supported
eCommerce Supported
Shopping Cart Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Shopping Cart Features

Abandoned Cart Saver Not Supported
Catalog Management Supported
Credit Card Processing Supported
Discount / Coupon Management Not Supported
Inventory Control Not Supported
Product Configurator Supported
Product Ratings / Reviews Not Supported
Refund Management Not Supported
Returns Management Supported
Shipping Management Supported
Tax Management Supported

eCommerce Features

Catalog Management Supported
Channel Management Supported
CRM Supported
Customer Accounts Supported
Data Security Supported
Email Marketing Supported
Inventory Management Supported
Kitting Supported
Loyalty Program Supported
Mobile Access Supported
Multi-Store Management Supported
Order Management Supported
Product Configurator Supported
Promotions Management Not Supported
Returns Management Supported
Reviews Management Supported
SEO Management Supported
Shopping Cart Supported
Templates Supported

Integrations

Blockonomics Not Supported
Convermax Not Supported
Factomos Not Supported
LiqPay Not Supported
Mouseflow Not Supported
My Lead Fox Not Supported
Nice.Chat Not Supported
Parnidia AI Chat Agent Not Supported
Popconvert Not Supported
QuickBooks Online Not Supported
REVER Not Supported
Ruby Has Not Supported
Sellware Not Supported
SiteOps Not Supported
TrustPulse Not Supported
Upper Not Supported
Voxloud Not Supported
Yonda Tax Not Supported
Zynk Not Supported
allswers Not Supported

Integrations

Blockonomics Supported
Convermax Supported
Factomos Supported
LiqPay Supported
Mouseflow Supported
My Lead Fox Supported
Nice.Chat Supported
Parnidia AI Chat Agent Supported
Popconvert Supported
QuickBooks Online Supported
REVER Supported
Ruby Has Supported
Sellware Supported
SiteOps Supported
TrustPulse Supported
Upper Supported
Voxloud Supported
Yonda Tax Supported
Zynk Supported
allswers Supported
Claim Parnidia AI Chat Agent and update features and information
Claim Parnidia AI Chat Agent and update features and information
Claim PrestaShop and update features and information
Claim PrestaShop and update features and information