ScreenStepsBlue Mango Learning Systems
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About
PaceKB is a powerful knowledge base provider that enables both 24/7/365 support and internal collaboration within your business. We offer two core knowledge base solutions: Protected Knowledge Base (For internal teams and customer-protected sites) and customer-facing knowledge base solutions.
Our solutions are incredibly simple to manage and are affordable to use. With features such as advanced white-label support for customizing your knowledge base and AI tools to make content management more efficient - We cater to your every need.
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About
Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Medium-Large businesses primarily in the IT industry
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Audience
Companies of all sizes seeking a solution to manage employees and training processes
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$20/user/month
Free Version
Free Trial
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Pricing
$57.00/month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPaceKB
Founded: 2023
United Kingdom
www.pacekb.com
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Company InformationBlue Mango Learning Systems
Founded: 2004
United States
www.bluemangolearning.com
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk
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