POinboxRippleStep
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TicketlineBodanius
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Related Products
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About
POinbox is a Shopify app for wholesale and B2B merchants that receive customer purchase orders by email or as files. It reads emailed or uploaded PDFs, Excel spreadsheets, CSV files, Word documents, photos and scans, then prepares a Shopify draft order for staff review. The app can match the buyer to a Shopify customer, B2B company and company location, and match order lines to catalog products, including customer-specific item codes. Drafts use Shopify catalog pricing by default and flag differences from the purchase order for review. Lines with uncertain matches remain for staff to resolve before the draft is created, and the purchase order number is written to Shopify’s purchase order field. After approval, Shopify continues to handle payment, invoicing and fulfillment. POinbox converts customer-submitted POs into draft sales orders; it is not a supplier purchase order tool, EDI system or wholesale ordering portal.
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About
Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Shopify merchants selling wholesale or B2B, including Shopify Plus B2B stores; order desk, inside sales and ops teams; distributors and manufacturers.
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Audience
Shopify merchants and their customer-support teams handling order-related customer requests.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
$29/month
Free: 5 successful drafts lifetime. Starter: $29/month for 40 drafts/month. Growth: $79/month for 120 drafts/month. Enterprise: custom pricing and draft quotas. Prices are billed in USD.
Free Version
Supported
Free Trial
Not Supported
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Pricing
$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationRippleStep
Founded: 2025
India
ripplestep.com/products/poinbox/
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Company InformationBodanius
Founded: 2021
United States
ticketline.app/en/
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