Shadow CMS

Shadow CMS

Resource Software International
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About

Department managers often don’t have the call insights they need to make smart decisions. This data is either impossible to recover, is too tedious to collect, or is only available historically. You might be experiencing all of these issues. With PBXDom, you can finally start reporting on phone calls and phone system usage, and get what you need in seconds. It’s easy to install and the dashboards are customizable to the insights you want most. Discover opportunities to reduce or maximize resources, learn who your top performers are, and more. Get notified when anyone from your organization makes a call to 911 so you can mobilize resources. Learn about your estimated bill before your bill actually arrives and take action before it’s too late.

About

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a call accounting solution

Audience

Businesses searching for a solution to improve their services and accounting operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version Not Supported
Free Trial Supported

Pricing

$1000 one-time payment
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

PBXDom
Founded: 2013
United States
www.pbxdom.com

Company Information

Resource Software International
Founded: 1990
Canada
www.telecost.com/rsi-products.php#SHADOWCMS

Alternatives

Calltrak

Calltrak

Theodore Software Consultants

Alternatives

Call Accounting Mate

Call Accounting Mate

Callaccounting.ws
Teltrac

Teltrac

Interpacific Data Management
QualifyGo

QualifyGo

Oak Innovation Limited
Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
Teltrac

Teltrac

Interpacific Data Management
Shadow CMS

Shadow CMS

Resource Software International
TIM Enterprise

TIM Enterprise

Tri-Line

Categories

Call Accounting Supported

Categories

Call Accounting Supported

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Not Supported

Integrations

3CX Supported
Agile CRM Supported
Amazon S3 Supported
Amazon Simple Notification Service (SNS) Supported
Capsule Supported
Dropbox Supported
FreePBX Supported
FullContact Supported
Google Calendar Supported
Google Sheets Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Jira Supported
Microsoft Dynamics 365 Supported
OnePageCRM Supported
Slack Supported
Sugar Sell Supported
Twilio Supported
Vtiger CRM Supported
Zoho CRM Supported

Integrations

3CX Not Supported
Agile CRM Not Supported
Amazon S3 Not Supported
Amazon Simple Notification Service (SNS) Not Supported
Capsule Not Supported
Dropbox Not Supported
FreePBX Not Supported
FullContact Not Supported
Google Calendar Not Supported
Google Sheets Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jira Not Supported
Microsoft Dynamics 365 Not Supported
OnePageCRM Not Supported
Slack Not Supported
Sugar Sell Not Supported
Twilio Not Supported
Vtiger CRM Not Supported
Zoho CRM Not Supported
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