Shadow CMS

Shadow CMS

Resource Software International
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About

Department managers often don’t have the call insights they need to make smart decisions. This data is either impossible to recover, is too tedious to collect, or is only available historically. You might be experiencing all of these issues. With PBXDom, you can finally start reporting on phone calls and phone system usage, and get what you need in seconds. It’s easy to install and the dashboards are customizable to the insights you want most. Discover opportunities to reduce or maximize resources, learn who your top performers are, and more. Get notified when anyone from your organization makes a call to 911 so you can mobilize resources. Learn about your estimated bill before your bill actually arrives and take action before it’s too late.

About

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a call accounting solution

Audience

Businesses searching for a solution to improve their services and accounting operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version
Free Trial

Pricing

$1000 one-time payment
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PBXDom
Founded: 2013
United States
www.pbxdom.com

Company Information

Resource Software International
Founded: 1990
Canada
www.telecost.com/rsi-products.php#SHADOWCMS

Alternatives

Calltrak

Calltrak

Theodore Software Consultants

Alternatives

Call Accounting Mate

Call Accounting Mate

Callaccounting.ws
Teltrac

Teltrac

Interpacific Data Management
QualifyGo

QualifyGo

Oak Innovation Limited
Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
Teltrac

Teltrac

Interpacific Data Management
BillingFinity

BillingFinity

Tele-Finity
Inova Desktop Presenter

Inova Desktop Presenter

Inova Solutions

Categories

Categories

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Integrations

3CX
Agile CRM
Airtable
Amazon S3
Amazon Simple Notification Service (SNS)
Asana
Asterisk
Avaya Experience Platform
Capsule
Dropbox
FreePBX
FullContact
Google Calendar
Google Drive
Microsoft Dynamics 365
OnePageCRM
Twilio
Vtiger CRM
Zapier
Zoho CRM

Integrations

3CX
Agile CRM
Airtable
Amazon S3
Amazon Simple Notification Service (SNS)
Asana
Asterisk
Avaya Experience Platform
Capsule
Dropbox
FreePBX
FullContact
Google Calendar
Google Drive
Microsoft Dynamics 365
OnePageCRM
Twilio
Vtiger CRM
Zapier
Zoho CRM
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Claim Shadow CMS and update features and information