uContact

uContact

net2phone
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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer support teams and companies seeking a solution to setup a complete call management system

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

$59.99/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Read all reviews

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Read all reviews

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Ozonetel
Founded: 2007
United States
ozonetel.com

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Alternatives

ATLAS

ATLAS

The Telephony Co.

Alternatives

astTECS

astTECS

*astTECS
ID-Cloud

ID-Cloud

Teckinfo Solutions Pvt. Ltd.
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
Knowlarity

Knowlarity

Knowlarity Communications Pvt. Ltd.
Readymode

Readymode

Readymode (formerly Xencall)

Categories

Categories

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Salesforce
Amazon Polly
Clinicea
Facebook
Freshdesk
HubSpot CRM
Infobip
Instagram
Kylas
Microsoft Dynamics 365
Microsoft Teams
Slack
Twilio
Verbio
Wavy
WhatsApp
Zendesk
Zoho CRM
net2phone

Integrations

Salesforce
Amazon Polly
Clinicea
Facebook
Freshdesk
HubSpot CRM
Infobip
Instagram
Kylas
Microsoft Dynamics 365
Microsoft Teams
Slack
Twilio
Verbio
Wavy
WhatsApp
Zendesk
Zoho CRM
net2phone
Claim Ozonetel and update features and information
Claim Ozonetel and update features and information