RichCallAurus
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Related Products
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About
Transform your sales with the only platform for hiring remote sales experts, monitoring and managing your team, tracking outcomes, and measuring success. An “in-house” team that works remotely. With no commitment, no minimums, and no long-term contracts, it’s easy to rapidly scale your team. Unlike generic talent sites, Overpass focuses 100% on remote sales reps with experience in 100+ industries. The result is faster recruitment time, a shorter learning curve, greater rep longevity, and a healthier bottom line. In one web-based application, your remote reps access leads, view scripts, make calls, send emails, and report outcomes. No spending big bucks on calling infrastructure. You improve accountability while raising profits. From your web browser, perform live call monitoring and provide feedback during or after calls, for ongoing training and constant growth. Regardless of where your remote reps are located, you’re always in control.
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About
RichCall helps you sell and support remotely providing your customers with a one-touch live support option.
Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools.
The typical use cases for RichCall are:
Click-to-call, click-to-video and co-browsing for your customers:
- click-to-call with co-browsing for customer support
- start a co-browsing session on the fly
Mobile camera sharing for sales and support:
- video sales – an agent shows a product through the shared mobile camera
- customer support – a customer shares his mobile camera to show a malfunctioning device
Video and collaboration for kiosks:
- remote expert help with HD video, scanner and printer
- live video-assistance option for your existing self-service and support kiosks
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in search of a solution for hiring remote sales experts, and manage their team
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Audience
Contact centers, customer service teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$160 per month
Free Version
Free Trial
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Pricing
$192 / month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOverpass
Founded: 2014
United States
www.overpass.com
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Company InformationAurus
Founded: 2009
Russian Federation
richcall.io
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
No info available.
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Integrations
No info available.
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