OutcomeWatch

OutcomeWatch

MoeZee Shop
Simple Chat

Simple Chat

SA Inc.
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+

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About

OutcomeWatch is a Shopify app that checks whether order automations produced the expected result and flags failures. Shopify Flow or another app can report success while an order is still wrong, such as a missing VIP tag or fulfillment hold. Merchants choose an order event, including order creation, payment, cancellation or a fulfillment change, define an expected outcome such as a tag or financial or fulfillment status, and set a grace period. After the deadline, OutcomeWatch rechecks the order's actual Shopify state and logs an incident showing what was expected and what Shopify reported. Paid plans send an email for each new incident. The app is read-only: it reports missing outcomes and does not change store data. The Free plan includes one watchdog and 100 checks per month; Starter includes up to 10 watchdogs, email alerts and 30-day incident history, with a 7-day free trial.

About

Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved. Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context. Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify merchants who use Flow, apps or manual rules to tag orders, place holds or process cancellations

Audience

Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$19/month
Free plan: 1 watchdog and 100 checks per month. Starter: $19 per month, with 10 watchdogs, email alerts, and 30-day incident history; includes a 7-day free trial.
Free Version Supported
Free Trial Supported

Pricing

$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

MoeZee Shop
Egypt
apps.shopify.com/outcomewatch

Company Information

SA Inc.
Founded: 2017
Canada
simple-chat.com

Alternatives

Simple Chat

Simple Chat

SA Inc.

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Categories

Categories

Help Desk Supported

Integrations

Shopify Supported
Resend Supported
ShipHero Not Supported
Shopify Flow Not Supported
Slack Not Supported

Integrations

Shopify Supported
Resend Not Supported
ShipHero Supported
Shopify Flow Supported
Slack Supported
Claim OutcomeWatch and update features and information
Claim OutcomeWatch and update features and information
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Claim Simple Chat and update features and information