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About

Engage customers with an AI-powered digital assistant that captivates users in a personalized manner, while delivering actionable insights to your sales, service, and marketing teams. Oracle Digital Assistant is more than just a chatbot and provides answers across all customer experience touchpoints. Conversational CX improves customer relationships by personalizing engagements at scale. Built on Oracle’s next-generation cloud infrastructure, Oracle Digital Assistant applies AI and natural language understanding (NLU) to simplify customer acquisition and retention. Based on profile and context, it automates tasks such as informational queries and personalized recommendations. This gives both customers and internal sales teams seamless access to information and processes through text and voice. Organizations using Oracle Cloud CX can easily leverage Oracle Digital Assistant across multiple applications. Sales teams can automate the creation of configured quotes with voice commands.

About

Zo by Zocdoc is an AI-powered phone assistant that instantly answers inbound scheduling calls, bypassing hold times and outdated IVR menus, and books patient appointments directly into existing EHR systems using natural, conversational language. It handles unlimited, concurrent calls 24/7, autonomously resolving up to 70% of scheduling inquiries and escalating only the most complex cases to human staff. Zo is configurable to practices’ specific booking rules, integrates seamlessly with their phone systems and EHR platforms, and intelligently routes patients, such as directing routine requests to nurse practitioners while prioritizing complex needs for physicians. Practices are invoiced per successfully scheduled appointment (no upfront fees, time-based charges, or long-term contracts), making it a low-risk deployment. Early adopters report average call resolution times under 3 minutes and 30 seconds with zero hold time, and patient satisfaction ratings exceed 80%.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and websites searching for a conversational AI solution for customer experience that can provide answers across all customer experience touchpoints

Audience

Medical practices and healthcare providers seeking a solution to eliminate patient hold times, boost appointment scheduling efficiency, and enhance care access

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/chatbots/digital-assistant-for-cx/

Company Information

Zocdoc
Founded: 2007
United States
www.zocdoc.com/about/ai-phone-assistant/

Alternatives

Alternatives

CSS IMPACT

CSS IMPACT

CSS, Inc

Categories

Categories

Integrations

Accenture Cloud Trade Promotion Management
Argent
Cisco AnyConnect
Cognizant
Decimal
Deloitte Compliance Suite
Dimension Labs
EVOSYS TELEMATICS
Eloqua
Google Cloud Platform
Kinetica
Oracle Advertising
Oracle BlueKai
Oracle Cloud CX
Oracle Fusion Cloud EPM
Oracle Marketing
Oracle Sales
Oracle Service

Integrations

Accenture Cloud Trade Promotion Management
Argent
Cisco AnyConnect
Cognizant
Decimal
Deloitte Compliance Suite
Dimension Labs
EVOSYS TELEMATICS
Eloqua
Google Cloud Platform
Kinetica
Oracle Advertising
Oracle BlueKai
Oracle Cloud CX
Oracle Fusion Cloud EPM
Oracle Marketing
Oracle Sales
Oracle Service
Claim Oracle Digital Assistant and update features and information
Claim Oracle Digital Assistant and update features and information
Claim Zo by Zocdoc and update features and information
Claim Zo by Zocdoc and update features and information