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About

Engage customers with an AI-powered digital assistant that captivates users in a personalized manner, while delivering actionable insights to your sales, service, and marketing teams. Oracle Digital Assistant is more than just a chatbot and provides answers across all customer experience touchpoints. Conversational CX improves customer relationships by personalizing engagements at scale. Built on Oracle’s next-generation cloud infrastructure, Oracle Digital Assistant applies AI and natural language understanding (NLU) to simplify customer acquisition and retention. Based on profile and context, it automates tasks such as informational queries and personalized recommendations. This gives both customers and internal sales teams seamless access to information and processes through text and voice. Organizations using Oracle Cloud CX can easily leverage Oracle Digital Assistant across multiple applications. Sales teams can automate the creation of configured quotes with voice commands.

About

Replicant is the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations. Dramatically reduce your customer service costs; only pay for what you use without committing to capacity. Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and websites searching for a conversational AI solution for customer experience that can provide answers across all customer experience touchpoints

Audience

Companies searching for a voice AI solution to communicate with their customers

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/chatbots/digital-assistant-for-cx/

Company Information

Replicant
Founded: 2017
United States
www.replicant.com

Alternatives

Alternatives

CSS IMPACT

CSS IMPACT

CSS, Inc

Categories

AI Receptionists Supported
AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported

Categories

Integrations

Argent Supported
Avaya Aura Not Supported
Cisco AnyConnect Supported
Cognizant Supported
Decimal Supported
Dimension Labs Supported
Eloqua Supported
Five9 Not Supported
Oracle Advertising Supported
Oracle Cloud CX Supported
Oracle Marketing Supported
Oracle Service Supported
ServiceNow Not Supported
Shopify Not Supported
Twilio Flex Not Supported
UJET Not Supported
Zendesk Not Supported

Integrations

Argent Not Supported
Avaya Aura Supported
Cisco AnyConnect Not Supported
Cognizant Not Supported
Decimal Not Supported
Dimension Labs Not Supported
Eloqua Not Supported
Five9 Supported
Oracle Advertising Not Supported
Oracle Cloud CX Not Supported
Oracle Marketing Not Supported
Oracle Service Not Supported
ServiceNow Supported
Shopify Supported
Twilio Flex Supported
UJET Supported
Zendesk Supported
Claim Oracle Digital Assistant and update features and information
Claim Oracle Digital Assistant and update features and information
Claim Replicant and update features and information
Claim Replicant and update features and information