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About

Engage customers with an AI-powered digital assistant that captivates users in a personalized manner, while delivering actionable insights to your sales, service, and marketing teams. Oracle Digital Assistant is more than just a chatbot and provides answers across all customer experience touchpoints. Conversational CX improves customer relationships by personalizing engagements at scale. Built on Oracle’s next-generation cloud infrastructure, Oracle Digital Assistant applies AI and natural language understanding (NLU) to simplify customer acquisition and retention. Based on profile and context, it automates tasks such as informational queries and personalized recommendations. This gives both customers and internal sales teams seamless access to information and processes through text and voice. Organizations using Oracle Cloud CX can easily leverage Oracle Digital Assistant across multiple applications. Sales teams can automate the creation of configured quotes with voice commands.

About

Replicant is the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations. Dramatically reduce your customer service costs; only pay for what you use without committing to capacity. Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and websites searching for a conversational AI solution for customer experience that can provide answers across all customer experience touchpoints

Audience

Companies searching for a voice AI solution to communicate with their customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/chatbots/digital-assistant-for-cx/

Company Information

Replicant
Founded: 2017
United States
www.replicant.com

Alternatives

Alternatives

CSS IMPACT

CSS IMPACT

CSS, Inc

Categories

Categories

Integrations

Amazon Connect
Avaya Aura
Cisco AnyConnect
Cognizant
CrowdTwist
Deloitte Compliance Suite
Dimension Labs
Kinetica
Kustomer
Operata
Oracle Advertising
Oracle Cloud Infrastructure
Oracle Fusion Cloud EPM
Oracle Responsys
Oracle Sales
Oracle Service
Salesforce
Shopify
UJET
Zendesk

Integrations

Amazon Connect
Avaya Aura
Cisco AnyConnect
Cognizant
CrowdTwist
Deloitte Compliance Suite
Dimension Labs
Kinetica
Kustomer
Operata
Oracle Advertising
Oracle Cloud Infrastructure
Oracle Fusion Cloud EPM
Oracle Responsys
Oracle Sales
Oracle Service
Salesforce
Shopify
UJET
Zendesk
Claim Oracle Digital Assistant and update features and information
Claim Oracle Digital Assistant and update features and information
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Claim Replicant and update features and information