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About

Connecting Companies and Customers at the Right time. Every time. OptimalQ’s Science of Availability™: A breakthrough technology that leverages AI and Big Data to enable companies to engage with leads and customers when they are physically and mentally available. OptimalQ at a glance Real-time availability—now at your fingertips. OptimalQ combines historical and real-time enterprise data with its exogenous sensor network. This enables you to predict the best time to engage with a customer, how long the customer will be available, and which channel the customer is most likely to convert. Eliminate phone tag. OptimalQ perfects the timing of customer engagement. No more failed attempts, missed calls, and frustrated customers waiting for a call back. Reduce inefficiencies. Enterprises fail to reach 35-50% of customers, leading to lost revenues. OptimalQ increases the odds of reaching those customers, putting $$$ back in your pocket.

About

Collect customer data and connect in real-time with live chat. Command all your online conversations with our live chat, engagement and customer management solutions. Keep track of your visitors first party data, analyze your interactions using reporting, queuing and workflows. Deploy natural language understanding chatbots that will intelligently greet visitors, answer sales questions, triage leads, create tickets, capture custom data, and automate back-end processes such as appointment settings and order status lookup. Allow your customers to directly communicate with you via messaging from wherever they are without having to visit your website. Your customers can use web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging to reach your agents. Extend your customer reach by enabling immediate or scheduled calls from your website. With dynamic availability settings, agents can take both chats and phone calls from the Velaro console.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a way to use big data predictive analytics and thoughtful algorithms to develop a real-time technology

Audience

Companies that need a live chat and customer engagement solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19.95 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OptimalQ
Israel
www.optimalq.com

Company Information

Velaro
Founded: 2000
United States
www.velaro.com

Alternatives

Alternatives

ZoomInfo Sales

ZoomInfo Sales

ZoomInfo
CCIChat

CCIChat

Cyber Cast International

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Facebook
Google Analytics
LinkedIn
NetSuite
Parsey
Salesforce Agentforce Service
WordPress
X (Twitter)
Zendesk

Integrations

Facebook
Google Analytics
LinkedIn
NetSuite
Parsey
Salesforce Agentforce Service
WordPress
X (Twitter)
Zendesk
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