Optima Pro

Optima Pro

Achieva.ai
4.9 out of 5 stars
SWORD

SWORD

Access Business Communications
Optima Pro SWORD

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Optima Pro:

About

Optima Pro is a field service software solution to manage work orders, warranties, service contracts, field service scheduling, spare parts inventory, and the service organization. Achieva's flagship Salesforce product, Optima Pro is a tool for mobile workforces, used to streamline field service operations. It optimizes Field Service workflows by organizing service delivery personnel teams as per their skills and time-slot availability, tracking the service contracts and offering automatic renewal provisions, generating/modifying invoices, and allowing dispatchers/managers access to the real-time location of agents. The field service industry is one segment that is often under pressure to synchronize its tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch technicians for installations, repairs, maintenance, and honoring the customer SLAs. Best For SMEs, Agencies, Enterprises
SWORD:

About

SWORD™ is a complete Customer Service and Job Shop management software application. The application is effective for Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs. Plus SWORD™ has a robust capability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices. Small business Manufacturing Resource Planning (MRP) system, which includes Job Costing for material and labor. Factory Equipment Maintenance Planning and Control Systems. Moreover, SWORD™ is a very powerful tool for tracking orders that need to be dispatched to internal or field service personnel. Available Configurations, standard Version for Windows XP, Vista, Windows 7, Remote Desktop to Microsoft Terminal Server. IP Client to IP Server for LAN & WAN configurations (requires Windows Server). SWORD includes solutions for several service business challenges.
Optima Pro:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
SWORD:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Optima Pro:

Audience

Field service companies
SWORD:

Audience

Businesses seeking a customer service and job shop management solution
Optima Pro:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
SWORD:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Optima Pro:

API

Offers API Not Supported
SWORD:

API

Offers API Not Supported
Optima Pro:

Screenshots and Videos

SWORD:

Screenshots and Videos

Optima Pro:

Pricing

Free to Start
Price based on the requirement
Free Version Supported
Free Trial Supported
SWORD:

Pricing

$295 one-time payment
Free Version Not Supported
Free Trial Not Supported
Optima Pro:

Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.9 / 5
design 4.7 / 5
support 4.9 / 5
SWORD:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Optima Pro:

Pros & Cons from Real Users

Pros

  • 1) Easy tracking of on-site requests 2) Better insights with automated reporting 3) Real-time location tracking of field service teams 4) Multi-location management with ease
  • Powerful KPI Reports. Real-time Geo tracking. Automated Appointment Scheduling. Easy Generation of Complex Bills/Invoices.
  • 1. Seamless integration with the Salesforce platform 2. Robust features for enhancing sales processes 3. User-friendly interface for easy adoption 4. Efficient data management and analytics capabilities 5. Customizable workflows to align with business needs
  • Real-time GEO tracking. Optimized day-to-day operations. Multi-location management. Parts inventory management. Powerful KPI reports. Automated reminders and escalations.
  • Real-time GEO tracking. Multi-location management. Reminders and escalations. Powerful KPI reports.

Cons

  • None as of now. The product meets our business requirements effectively
  • Didn’t come across any as the product suited business needs aptly.
  • None as such. I didn’t find any other product like Optima Pro, that is easy to use and so manageable.
  • Couldn’t find any as the tool catered to our requirements perfectly and we are completely satisfied with Optima Pro.
  • None as of now, If we face any issue will surely share.
Optima Pro:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported
SWORD:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
Optima Pro:

Company Information

Achieva.ai
Founded: 1996
United States
achieva.ai/
SWORD:

Company Information

Access Business Communications
abci-software.com/software_applications/sword_service_management/field_service_software.htm
Optima Pro:

Alternatives

SWORD:

Alternatives

Optima Pro:
SWORD:
Sword

Sword

Dialoga
Optima Pro:
SWORD:
ProfitSword

ProfitSword

Actabl
Optima Pro:
SWORD:
Optima Pro:
SWORD:
Optima Pro:

Categories

SWORD:

Categories

Optima Pro:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Not Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Not Supported
Preventive Maintenance Not Supported
Quotes / Estimates Not Supported
Recurring Appointments Not Supported
Routing Not Supported
Scheduling Not Supported
Task Management Not Supported
SWORD:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported
Optima Pro:

Integrations

Salesforce Supported
SWORD:

Integrations

Salesforce Not Supported
Optima Pro:
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Claim Optima Pro and update features and information
SWORD:
Claim SWORD and update features and information
Claim SWORD and update features and information