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About

OpenText Aviator is a suite of enterprise AI solutions embedded across OpenText platforms to help organizations automate work, find information, generate content, and make faster decisions using trusted business data. It combines agentic AI with information management so AI can understand an organization’s content, workflows, systems, policies, and goals. Content Aviator provides an intelligent AI content assistant for conversational search, summarization, and knowledge work. DevOps Aviator supports faster application delivery, development, and automated software testing, while Experience Aviator helps marketing and customer success teams create contextual, personalized communications and experiences with generative AI. Fax Aviator can extract information from incoming faxes, route them to the correct destination, populate forms and databases, and trigger workflows automatically. Service Management Aviator helps users, service agents, and IT staff find answers.

About

OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise teams seeking to automate workflows, search and use organizational knowledge, build AI agents, and apply secure generative AI across business operations

Audience

IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/service-management-aviator

Categories

Agentic AI Supported
AI Automation Supported
Generative AI Supported

Categories

IT Service Supported
ITSM Supported
Service Desk Supported

Integrations

OpenText Aviator Platform Supported
OpenText Aviator Studio Supported
OpenText DevOps Aviator Supported
OpenText Experience Aviator Supported
OpenText Aviator Not Supported
OpenText Service Management Aviator Supported

Integrations

OpenText Aviator Platform Supported
OpenText Aviator Studio Supported
OpenText DevOps Aviator Supported
OpenText Experience Aviator Supported
OpenText Aviator Supported
OpenText Service Management Aviator Not Supported
Claim OpenText Aviator and update features and information
Claim OpenText Aviator and update features and information
Claim OpenText Service Management Aviator and update features and information
Claim OpenText Service Management Aviator and update features and information