OpenText AviatorOpenText
|
OpenText Service Management AviatorOpenText
|
|||||
Related Products
|
||||||
About
OpenText Aviator is a suite of enterprise AI solutions embedded across OpenText platforms to help organizations automate work, find information, generate content, and make faster decisions using trusted business data. It combines agentic AI with information management so AI can understand an organization’s content, workflows, systems, policies, and goals. Content Aviator provides an intelligent AI content assistant for conversational search, summarization, and knowledge work. DevOps Aviator supports faster application delivery, development, and automated software testing, while Experience Aviator helps marketing and customer success teams create contextual, personalized communications and experiences with generative AI. Fax Aviator can extract information from incoming faxes, route them to the correct destination, populate forms and databases, and trigger workflows automatically. Service Management Aviator helps users, service agents, and IT staff find answers.
|
About
OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Enterprise teams seeking to automate workflows, search and use organizational knowledge, build AI agents, and apply secure generative AI across business operations
|
Audience
IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai
|
Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/service-management-aviator
|
|||||
Categories |
Categories |
|||||
Integrations
OpenText Aviator Platform
Supported
OpenText Aviator Studio
Supported
OpenText DevOps Aviator
Supported
OpenText Experience Aviator
Supported
OpenText Aviator
Not Supported
OpenText Service Management Aviator
Supported
|
Integrations
OpenText Aviator Platform
Supported
OpenText Aviator Studio
Supported
OpenText DevOps Aviator
Supported
OpenText Experience Aviator
Supported
OpenText Aviator
Supported
OpenText Service Management Aviator
Not Supported
|
|||||
|
|
|