Related Products
|
||||||
About
Smart On-Call Management for Service Teams. Stop wasting hours manually building your on-call schedule, and rest easy knowing your team will automatically be notified when their shifts start and end. Effective call routing and recording ensures the first interaction a potential customer has with your organization is a positive one, resulting in new business. Shared voicemail ensures that important customer messages are accessible to you and your team, giving you greater visibility into each call.
|
About
Squid Alerts uses on-call calendars and escalation chains to forward your alerts to the right person though SMS, voice, email, and push notifications. Alerts from other systems are sent to your team through email, API, or voicemail. You can have managers and team members. You can also set flood protection settings, shared phone numbers for direct routing to the on-call team member, and other integrations. Team managers can define alert routing rules and escalation chains. When an alert comes in the routing rules determine if you want to create an incident, forward the alert, or ignore it. Escalation chains determine who get's notified, how, and when. On-call calendars allow you to configure primary and secondary on-call resources. Let us manage your on-call automatically or setup custom schedules. You can also get reminders when you forget to update your on-call calendar.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Field service companies like HVAC, plumbing, restoration, and more
|
Audience
Companies searching for an On-call and Incident Management solution
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$49 per month
Free Version
Free Trial
|
Pricing
$72 per Month
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationOnCall IQ
Founded: 2019
United States
oncalliq.com
|
Company InformationSquid Alerts
Founded: 2017
United States
www.squidalerts.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
HVAC Features
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Service Dispatch Features
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
|
||||||
Integrations
LogicMonitor
New Relic
Site24x7
Slack
Splunk AppDynamics
|
||||||
|
|
|