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About

Smart On-Call Management for Service Teams. Stop wasting hours manually building your on-call schedule, and rest easy knowing your team will automatically be notified when their shifts start and end. Effective call routing and recording ensures the first interaction a potential customer has with your organization is a positive one, resulting in new business. Shared voicemail ensures that important customer messages are accessible to you and your team, giving you greater visibility into each call.

About

OpsFusion is an on-call scheduling and alerting platform built for teams who need reliable incident escalation without enterprise complexity or pricing. Most on-call tools are built — and priced — for large organizations with dedicated buyers and procurement processes. OpsFusion takes a different approach: flat $10/user/month with everything included, no tiers, no add-ons, and no sales call required to get started. Teams can build daily, weekly, or fully custom on-call schedules, set up multi-layer escalation policies, and reach the right person via email, SMS, or voice call — with automatic escalation if an alert goes unacknowledged. A built-in mute feature stops repeated pages during an active outage you're already working. Integrations are available for teams who want to connect existing monitoring, and pages can be sent directly from within the app. Metrics and audit logs are built in too. 30-day free trial, 100 alerts included, no credit card required.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field service companies like HVAC, plumbing, restoration, and more

Audience

On-call, DevOps, Engineers, IT, Healthcare

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$49 per month
Free Version
Free Trial

Pricing

$10/user/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OnCall IQ
Founded: 2019
United States
oncalliq.com

Company Information

OpsFusion
United States
opsfusion.cloud

Alternatives

Alternatives

The Service Program

The Service Program

Westrom Software

Categories

Categories

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Integrations

No info available.

Integrations

No info available.
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